Unable to set up NordVPN on Deco X50 PoE

Unable to set up NordVPN on Deco X50 PoE

Unable to set up NordVPN on Deco X50 PoE
Unable to set up NordVPN on Deco X50 PoE
2024-10-15 13:58:40 - last edited a week ago
Tags: #VPN
Model: Deco X50 - PoE  
Hardware Version: V2
Firmware Version: 1.0.6 Build 20240809 Rel.67695

My setup is as follows:

 

Plusnet Hub 2 router with all wifi switched off, 1 Deco X50 PoE plugged into ethernet port with 2 further Deco X50s linked wirelessly to it as a mesh system. Main Deco X50-PoE set up in router mode, so theoretically I should have access to all of the features supported by Router Mode. This should include VPN Server/Client functions. With this setup, my mesh system works very well indeed - much better than my old mesh system. However:

 

I have a subscription to NordVPN, but try as I may, I cannot get it to connect when setting up my main Deco X50 as a VPN server. I've followed all of the instructions on the Deco app using the "encrypt your online activity with a VPN" gateway button on the "More" tab and followed all of the instructions on the "Already subscribed? Set up now" option. I've then selected NordVPN and logged in with the token I got from the NordVPN website. The next screen then requests me to upload my server file by tapping "Here" and downloading the server. Once I do that, NordVPN recommends a server e.g. uk2098.nordvpn.com from which I am then prompted to download a config file. Once downloaded, I then upload the saved config file and save the VPN server. However, all I get then is VPN Client showing as "connecting", but it never actually connects.

 

Does anyone know what I am doing wrong and how, in very simplistic terms (as if telling an idiot - which in fact you are doing!) how to put it right and achieve my ultimate aim, which is to have my main Deco act as my NordVPN and not have to have to install NordVPN on every phone/laptop/TV/tablet/PC in my household!

 

Once upon a time, I used to know what I was doing with I.T. but time marches on and has taken my brain cells and ability to learn new things with it.

 

Thanks.

  1      
  1      
#1
Options
1 Accepted Solution
Re:Unable to set up NordVPN on Deco X50 PoE-Solution
2024-10-16 08:17:56 - last edited a week ago

  @MyBrainHurts 

Hi, Thank you very much for the feedback.

"I have a subscription to NordVPN, but try as I may, I cannot get it to connect when setting up my main Deco X50 as a VPN server.“

-Do you plan to set Deco X50-POE as the VPN client to connect the NordVPN?

 

Here are some suggestions for your reference:

1. please make sure the username and password here is from the NordVPN websites>Sevice credentials, instead of the login password for NordVPN APP.

2. Check the VPN server page to comfirm whethre there is a valid server IP and server DNS is blank, such as:

 

3. Please send an email to support.forum@tp-link.com (please add the forum ID #710338)with the following details:

Note: Please try to export the log as soon as possible after the failed attempt to connect to the VPN!

 

Thank you very much and best regards.

Recommended Solution
  0  
  0  
#2
Options
2 Reply
Re:Unable to set up NordVPN on Deco X50 PoE-Solution
2024-10-16 08:17:56 - last edited a week ago

  @MyBrainHurts 

Hi, Thank you very much for the feedback.

"I have a subscription to NordVPN, but try as I may, I cannot get it to connect when setting up my main Deco X50 as a VPN server.“

-Do you plan to set Deco X50-POE as the VPN client to connect the NordVPN?

 

Here are some suggestions for your reference:

1. please make sure the username and password here is from the NordVPN websites>Sevice credentials, instead of the login password for NordVPN APP.

2. Check the VPN server page to comfirm whethre there is a valid server IP and server DNS is blank, such as:

 

3. Please send an email to support.forum@tp-link.com (please add the forum ID #710338)with the following details:

Note: Please try to export the log as soon as possible after the failed attempt to connect to the VPN!

 

Thank you very much and best regards.

Recommended Solution
  0  
  0  
#2
Options
Re:Unable to set up NordVPN on Deco X50 PoE
2024-10-16 16:54:32
Thanks David Will try your suggestions when I have time and will let you know how it goes. Thank you
  1  
  1  
#3
Options