Deco X55 offline Clients

Deco X55 offline Clients

Deco X55 offline Clients
Deco X55 offline Clients
2024-11-03 10:09:00
Model: Deco X55  
Hardware Version:
Firmware Version: 1.5.5

Hey

 

Hope someone can help, cos I am loosing my mind with this....

Got the Deco X55, Main and 2 satellites, all worked fine, till about 3 weeks, now the sytem is showing some of the WiFi connections as OFF LINE!!!....this is totally random, and each time i check its a different item offline....

 

I seen a few treads about this.....Had anyone found a fix or anything that works, I see Deco Support has been useless about this.

 

 

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#1
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6 Reply
Re:Deco X55 offline Clients
2024-11-04 09:20:31

  @rayjfoley 

Hi, welcome to the community.

Could you please install the beta firmware here to see whether it helped:

 

Deco X50/Deco X55_V1 1.5.5_build_20240816_Beta

 

By the way, are the satellite Deco X55 units connected to the main Deco via Wi-Fi or Ethernet connection?

 

 "the sytem is showing some of the WiFi connections as OFF LINE!!!....this is totally random, and each time i check its a different item offline"

-How many online clients have connected to Deco in total?

- Did mainly the smart home devices drop out of the internet connectivity randomly?

 

Wait for your reply and best regards.

 

 

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#2
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Re:Deco X55 offline Clients
2024-11-04 12:36:57

  @David-TP 

 

Thanks I will try this version, all the satalites are connected with WIFI

 

Ray

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#3
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Re:Deco X55 offline Clients
2024-11-20 11:12:48 - last edited 2024-11-20 11:13:00

  @rayjfoley 

 

Has anyone any update on this error?  I have tried loads of different things and it is still the same.

 

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#4
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Re:Deco X55 offline Clients
3 weeks ago

I have exactly the same problem with my X55 Pro 3-pack.

 

When I use the web management page in a web browser to look at my Deco mesh network, I see all 3 of my APs and everything looks great.  I even tried shielding the main unit with a cast iron pot to force a connection to one of the satellites and everything works as expected.

 

But, when I open the Deco Android app, it shows that my Main Deco is online and my 2 Satellite Decos are offline.  Then eventually is says "We couldn't find Deco" and it appears to lose its contact with all the Decos.

 

I have come to the conclusion that the problem is with the app since everything seems to work otherwise and I can get to all the APs using the web management browser page.

 

 

 

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#5
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Re:Deco X55 offline Clients
3 weeks ago

  @Loeb I should mention that all my units are connected with an Ethernet backhaul.  It doesn't seem to matter if I have the satellites connected directly to the Main Deco or through switches.

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#6
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Re:Deco X55 offline Clients
a week ago

  @rayjfoley 

anyone have any update on this, whereas the app is showing a load of devices as offline??. it randonly shows differnet devices as offline, I have updates the ffirmware and reinsallted the app...still the same!

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#7
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