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Homeshield Advanced Parental Controls unstable

Rilla

2 weeks ago

Posts: 16

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-06-24

Homeshield Advanced Parental Controls unstable

2 weeks ago

Tags: #Firmware Update #Parental Control #Tether App Related

Model: Archer AX95

Hardware Version: V1

Firmware Version: 1.0.4 Build 20240125 rel.54847(4555)

I'm struggling with unstability with the Homeshield Advanced Parental Controls that is not showing graphics in Traffic hours. It has worked, but in October it stopped showing. Same in Juli and so on. The unstability is also with bedtime and so on.
I'm using Tether version 4.7.36.

Also the promised functions for Q1 2024 is not launched. Any idea when it will be launched for the AX95?

"Flexible Bed Time, Time Limits, Off Time, Time Reward,Family time
Blocked Apps*, App Time Limits*, Always Allowed Apps*
SafeSearch*, YouTube Restricted*, Comprehensive Insight
App management functions are set for Q1 2024. SafeSearch and YouTube are supported on most models with HomeShield; others anticipated by Q1 2024."

3 Reply

Marvin_S

2 weeks ago

Posts: 1856

Helpful: 132

Solutions: 268

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Registered: 2022-05-09

Re:Homeshield Advanced Parental Controls unstable

2 weeks ago

@Rilla

Hi, thanks for posting question here.

It is suggested to upgrade to the latest firmware manually according to the official website~

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Rilla

LV1

2 weeks ago

Posts: 16

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-06-24

Re:Homeshield Advanced Parental Controls unstable

2 weeks ago

Marvin_S wrote

@Rilla

Hi, thanks for posting question here.

It is suggested to upgrade to the latest firmware manually according to the official website~

@Marvin_S The latest firmware has been installed manually without any success.

I have a yearly subscription on both Security + and Advanced Parental Controls bought in December 2023 that does not have any advantages when it's not working.
Should I stop the subscription or can TP-Link fix the problems - and launch the promised app management functions? As for now I haven't got any value for the money..

Marvin_S

2 weeks ago

Posts: 1856

Helpful: 132

Solutions: 268

Stories: 0

Registered: 2022-05-09

Re:Homeshield Advanced Parental Controls unstable

2 weeks ago

@Rilla

Hi, so sorry that I misread the information on the official website. Your current firmware has been the latest already.

For the unstable problem about advanced parental control and bedtime, it is sincerely suggested to take factory reset the router and reconfigure it for a try. If the same problem remains and get your permission,we would like to escalate your case to the senior support for further research.

For the features you feedback, I'll make sure to log this and pass it along to the related team.

Homeshield Advanced Parental Controls unstable

Homeshield Advanced Parental Controls unstable

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