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Intermittent LAN disconnection to new Archer BE230

Intermittent LAN disconnection to new Archer BE230

Intermittent LAN disconnection to new Archer BE230
Intermittent LAN disconnection to new Archer BE230
2 weeks ago - last edited 2 weeks ago
Tags: #Network Connectivity
Model: Archer BE230  
Hardware Version: V1
Firmware Version: 1.1.1 Build 20240912 rel.12553(4555)

Hello!

 

I've been looking over the internet and debugging the issue for a few days now, but so far have not managed to find a solution or root of the issue and am wondering if I should return the router and maybe buy a new one - it's still in 14 day return window regardless of whether there's an issue with it.

 

As to my issue - there seems to be something weird happening with my wired LAN connection - it drops occasionally - and it's not that I lose internet (which I also do of course) - I lose connection to the router itself - packets get lost, can't ping it or enter the web interface (Wifi seems to be unaffected and work fine) - I've been tracking it with PingPlotter and using the ping command.

 

  • This does not seem to be an issue with the PC or the cable, as connecting directly to my ISP Modem has not had any issues before I got the router, and swapping to it for a few days I've had no issues either - which came back again when I reconnected to the router again.
  • The connection between Modem and Router seems to be intact, at least when I reconnect to the router, the "Online Duration" is unaffected, and manually disconnecting them immediately results in it getting reset
  • The router and modem are in separate subnets, and routers IP on the Modem subnet seems to stay the same and untouched
  • Connection Type is set to Dynamic IP - I'm a bit confused what connection it is meant to be referring to - my ISP is indeed Dynamic IP, but the router is connected to the Modem, but I'm assuming this shouldn't be causing issues
  • The LAN issues seem to be acknowledged by the router with LAN_OFF and LAN_ON LED Controller logs that seem to match the time I get packet loss/lose connection to the router (more logs below)
  • Configuration is mostly stock, though I do have an IoT network and an SSD attached and shared through the router, no idea if this could be related
  • It has not been happening a lot so it's hard to debug, but for over a day when I left my PC on constantly the issue was not happening, and when I put it to sleep tonight the issue reappeared, though also in very short packet loss burts contrary to previously losing LAN for up to a few minutes at a time. I'm guessing it's a coincidence though

 

Still got 4 more days to return it and if I find no obvious reason or fix I probably will and try to get a new one. I'm assuming this is not expected behavior, I had a lot of routers before and never had a similar issue, and I'm assuming this inconsistency of the issue suggests it's not just me having completely missconfigured something, I'd hope I can buy the same router again and it may work?

 

Any help appreciated,

thanks!

 

Below is the log, I can't upload a .txt, and when I tried Pastebin the post got blocked because of "illegal external links" :/

 

2024-11-10 18:12:36 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:12:36 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:12:36 Led Controller INFO [1891] Start to run LAN_ON

2024-11-10 18:12:28 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:12:28 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:12:28 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-10 18:12:11 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:12:11 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:12:11 Led Controller INFO [1891] Start to run LAN_ON

2024-11-10 18:12:07 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:12:07 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:12:07 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-10 18:12:03 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:12:03 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:12:03 Led Controller INFO [1891] Start to run LAN_ON

2024-11-10 18:11:52 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:11:52 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:11:52 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-10 18:09:31 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:09:31 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:09:31 Led Controller INFO [1891] Start to run LAN_ON

2024-11-10 18:09:26 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:09:26 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:09:26 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-10 18:09:06 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:09:06 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:09:06 Led Controller INFO [1891] Start to run LAN_ON

2024-11-10 18:08:59 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:08:59 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:08:59 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-10 18:08:51 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:08:51 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:08:51 Led Controller INFO [1891] Start to run LAN_ON

2024-11-10 18:08:47 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:08:47 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:08:47 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-10 18:07:38 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:07:38 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:07:38 Led Controller INFO [1891] Start to run LAN_ON

2024-11-10 18:07:34 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 18:07:34 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 18:07:34 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-10 17:23:21 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 17:23:21 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 17:23:21 Led Controller INFO [1891] Start to run LAN_ON

2024-11-10 11:20:10 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 11:20:10 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 11:20:10 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-10 11:15:39 Led Controller INFO [1891] Start to run WAN1_OFF

2024-11-10 11:15:39 Led Controller INFO [1891] Start to run WAN0_ON

2024-11-10 11:15:39 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-10 06:37:30 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-10 06:37:30 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-10 06:37:30 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-09 08:15:10 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-09 08:15:10 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-09 08:15:10 Led Controller INFO [1891] Start to run LAN_ON

2024-11-09 08:14:10 Led Controller INFO [1891] Start to run WAN1_OFF

2024-11-09 08:14:10 Led Controller INFO [1891] Start to run WAN0_ON

2024-11-09 08:14:10 Led Controller INFO [1891] Start to run LAN_ON

2024-11-08 06:56:14 UPnP INFO [25286] Service start

2024-11-08 06:56:14 UPnP INFO [25286] Service stop

2024-11-08 06:56:13 Remote Management INFO [24862] Service stop

2024-11-08 06:56:03 NAT INFO [23673] Initialization succeeded

2024-11-08 06:56:03 NAT INFO [23673] Initialization succeeded

2024-11-08 06:56:03 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-08 06:56:03 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-08 06:56:03 Led Controller INFO [1891] Start to run LAN_ON

2024-11-08 06:56:00 Led Controller INFO [1891] Start to run WAN1_OFF

2024-11-08 06:56:00 Led Controller INFO [1891] Start to run WAN0_ON

2024-11-08 06:56:00 Led Controller INFO [1891] Start to run LAN_ON

2024-11-08 06:55:53 NAT INFO [21615] Initialization succeeded

2024-11-08 06:55:53 NAT INFO [21615] Initialization succeeded

2024-11-08 06:55:51 Led Controller INFO [1891] Start to run WAN1_OFF

2024-11-08 06:55:51 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-08 06:55:51 Led Controller INFO [1891] Start to run LAN_ON

2024-11-08 06:24:47 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-08 06:24:47 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-08 06:24:47 Led Controller INFO [1891] Start to run LAN_ON

2024-11-08 00:10:14 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-08 00:10:14 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-08 00:10:14 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-08 00:07:43 Led Controller INFO [1891] Start to run WAN1_OFF

2024-11-08 00:07:43 Led Controller INFO [1891] Start to run WAN0_ON

2024-11-08 00:07:43 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-07 02:10:23 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-07 02:10:23 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-07 02:10:23 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-07 02:10:11 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-07 02:10:11 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-07 02:10:11 Led Controller INFO [1891] Start to run LAN_ON

2024-11-07 02:10:02 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-07 02:10:02 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-07 02:10:02 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-07 02:10:00 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-07 02:10:00 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-07 02:10:00 Led Controller INFO [1891] Start to run LAN_ON

2024-11-07 02:09:56 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-07 02:09:56 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-07 02:09:56 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-07 02:08:45 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-07 02:08:45 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-07 02:08:45 Led Controller INFO [1891] Start to run LAN_ON

2024-11-07 02:08:31 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-07 02:08:31 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-07 02:08:31 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-06 21:12:06 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-06 21:12:06 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-06 21:12:06 Led Controller INFO [1891] Start to run LAN_ON

2024-11-06 20:19:33 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-06 20:19:33 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-06 20:19:33 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-06 16:55:33 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-06 16:55:33 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-06 16:55:33 Led Controller INFO [1891] Start to run LAN_ON

2024-11-06 08:21:42 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-06 08:21:42 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-06 08:21:42 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-05 16:26:01 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-05 16:26:01 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-05 16:26:01 Led Controller INFO [1891] Start to run LAN_ON

2024-11-05 08:58:46 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-05 08:58:46 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-05 08:58:46 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-04 23:47:36 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-04 23:47:36 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-04 23:47:36 Led Controller INFO [1891] Start to run LAN_ON

2024-11-04 23:47:34 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-04 23:47:34 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-04 23:47:34 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-04 23:47:09 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-04 23:47:09 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-04 23:47:09 Led Controller INFO [1891] Start to run LAN_ON

2024-11-04 23:47:05 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-04 23:47:05 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-04 23:47:05 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-04 16:21:25 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-04 16:21:25 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-04 16:21:25 Led Controller INFO [1891] Start to run LAN_ON

2024-11-04 06:50:08 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-04 06:50:08 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-04 06:50:08 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-03 18:17:31 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-03 18:17:31 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-03 18:17:31 Led Controller INFO [1891] Start to run LAN_ON

2024-11-03 18:17:26 UPnP INFO [14195] Service start

2024-11-03 18:17:26 UPnP INFO [14195] Service stop

2024-11-03 18:17:25 Remote Management INFO [13909] Service stop

2024-11-03 18:17:18 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-03 18:17:18 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-03 18:17:18 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-03 18:17:15 NAT INFO [12693] Initialization succeeded

2024-11-03 18:17:15 NAT INFO [12693] Initialization succeeded

2024-11-03 18:17:12 Led Controller INFO [1891] Start to run WAN1_OFF

2024-11-03 18:17:12 Led Controller INFO [1891] Start to run WAN0_ON

2024-11-03 18:17:12 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-03 18:17:10 NAT INFO [11815] Initialization succeeded

2024-11-03 18:17:10 NAT INFO [11815] Initialization succeeded

2024-11-03 18:17:08 Led Controller INFO [1891] Start to run WAN1_OFF

2024-11-03 18:17:08 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-03 18:17:08 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-03 02:25:14 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-03 02:25:14 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-03 02:25:14 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-03 02:20:42 Led Controller INFO [1891] Start to run WAN1_OFF

2024-11-03 02:20:42 Led Controller INFO [1891] Start to run WAN0_ON

2024-11-03 02:20:42 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-03 02:05:44 UPnP INFO [6102] Service start

2024-11-03 02:05:44 UPnP INFO [6102] Service stop

2024-11-03 02:05:43 Remote Management INFO [5830] Service stop

2024-11-03 02:05:34 NAT INFO [4610] Initialization succeeded

2024-11-03 02:05:34 NAT INFO [4610] Initialization succeeded

2024-11-03 02:05:32 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-03 02:05:32 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-03 02:05:32 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-03 02:05:32 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-03 02:05:32 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-03 02:05:32 Led Controller INFO [1891] Start to run LAN_ON

2024-11-03 02:05:30 Led Controller INFO [1891] Start to run WAN1_OFF

2024-11-03 02:05:30 Led Controller INFO [1891] Start to run WAN0_ON

2024-11-03 02:05:30 Led Controller INFO [1891] Start to run LAN_ON

2024-11-03 02:05:25 NAT INFO [3403] Initialization succeeded

2024-11-03 02:05:25 NAT INFO [3403] Initialization succeeded

2024-11-03 02:05:24 Led Controller INFO [1891] Start to run WAN1_OFF

2024-11-03 02:05:24 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-03 02:05:24 Led Controller INFO [1891] Start to run LAN_ON

2024-11-03 02:04:40 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-03 02:04:40 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-03 02:04:40 Led Controller INFO [1891] Start to run LAN_ON

2024-11-03 02:04:26 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-03 02:04:26 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-03 02:04:26 Led Controller INFO [1891] Start to run LAN_OFF

2024-11-03 01:52:07 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-03 01:52:07 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-03 01:52:07 Led Controller INFO [1891] Start to run LAN_ON

2024-11-03 01:51:27 Led Controller INFO [1891] Start to run WAN1_ON

2024-11-03 01:51:27 Led Controller INFO [1891] Start to run WAN0_OFF

2024-11-03 01:51:27 Led Controller INFO [1891] Start to run LAN_ON

2024-09-12 00:01:11 UPnP INFO [18800] Service start

2024-09-12 00:01:11 UPnP INFO [18800] Service stop

2024-09-12 00:01:10 Remote Management INFO [18538] Service stop

2024-09-12 00:01:03 NAT INFO [16170] IPSEC ALG enabled

2024-09-12 00:01:03 NAT INFO [16170] L2TP ALG enabled

2024-09-12 00:01:03 NAT INFO [16170] PPTP ALG enabled

2024-09-12 00:01:03 NAT INFO [16170] SIP ALG enabled

2024-09-12 00:01:03 NAT INFO [16170] RTSP ALG enabled

2024-09-12 00:01:03 NAT INFO [16170] H323 ALG enabled

2024-09-12 00:01:03 NAT INFO [16170] TFTP ALG enabled

2024-09-12 00:01:03 NAT INFO [16170] FTP ALG enabled

2024-09-12 00:01:01 NAT INFO [16170] Initialization succeeded

2024-09-12 00:01:01 NAT INFO [16170] Initialization succeeded

2024-09-12 00:00:59 Led Controller INFO [1891] Start to run WAN1_OFF

2024-09-12 00:00:59 Led Controller INFO [1891] Start to run WAN0_ON

2024-09-12 00:00:59 Led Controller INFO [1891] Start to run LAN_ON

2024-09-12 00:00:57 Led Controller INFO [1891] Start to run STATUS_ON

2024-09-12 00:00:54 QoS INFO [15108] Service start

2024-09-12 00:00:54 QoS INFO [15108] Function disabled

2024-09-12 00:00:53 Led Controller INFO [1891] Start to run GENERAL

2024-09-12 00:00:53 Led Controller INFO [1891] Start to run USB2

2024-09-12 00:00:52 Led Controller INFO [1891] Start to run USB2

2024-09-12 00:00:51 Led Controller INFO [1891] Start to run USB2

2024-09-12 00:00:49 Led Controller INFO [1891] Start to run USB2

2024-09-12 00:00:48 Led Controller INFO [1891] Start to run USB2_twinkle

2024-09-12 00:00:48 Led Controller INFO [1891] Start to run USB2_twinkle

2024-09-12 00:00:47 Traffic Statistics INFO [12177] Service start

2024-09-12 00:00:44 Factory Reset INFO [11504] Service start

2024-09-12 00:00:43 Parental Controls INFO [10940] Service start

2024-09-12 00:00:43 Parental Controls INFO [10940] Function enabled

2024-09-12 00:00:42 Access Control INFO [6481] Service start

2024-09-12 00:00:42 Access Control INFO [6481] Function disabled

2024-09-12 00:00:40 IP & MAC Binding INFO [9796] Daemon connection succeeded

2024-09-12 00:00:40 IP & MAC Binding INFO [9796] ARP Binding disabled

2024-09-12 00:00:40 IP & MAC Binding INFO [9796] Config interface initialization succeeded

2024-09-12 00:00:40 IP & MAC Binding INFO [9796] Initialization succeeded

2024-09-12 00:00:38 UPnP INFO [9334] Service start

2024-09-12 00:00:38 UPnP INFO [9334] Service stop

2024-09-12 00:00:38 NAT INFO [6086] Initialization succeeded

2024-09-12 00:00:37 Remote Management INFO [8966] Service stop

2024-09-12 00:00:37 NAT INFO [6086] Initialization succeeded

2024-09-12 00:00:10 NAT DEBUG [5581] Flush conntrack

2024-09-12 00:00:10 NAT INFO [5581] Function enabled

2024-09-12 00:00:10 NAT NOTICE [5581] Create NAT chain succeeded

2024-09-12 00:00:10 NAT INFO [5581] Initialization succeeded

2024-09-12 00:00:10 NAT INFO [5581] Initialization succeeded

2024-09-12 00:00:07 Basic Security INFO [4029] Service start

2024-09-12 00:00:07 Basic Security NOTICE [4029] Flush conntrack table succeeded

2024-09-12 00:00:07 Firewall INFO [2593] Service start

2024-09-12 00:00:04 Led Controller INFO [1891] Start to run WIFI5G_ON

2024-09-12 00:00:04 Led Controller INFO [1891] Start to run WIFI2G_ON

2024-09-12 00:00:00 Time Settings INFO [1942] Service start

1970-01-01 00:00:18 Led Controller INFO [1891] Start to run STATUS_SAN

1970-01-01 00:00:17 Led Controller INFO [1891] Service start

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#1
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4 Reply
Re:Intermittent LAN disconnection to new Archer BE230
2 weeks ago

  @Ame180 

Hi,

Thanks for posting on TP-Link Community.


You can first do some basic troubleshooting steps, such as changing the LAN ports on the router and testing a different Ethernet cable.

Please connect the device directly to the router, without any other devices in between, like a switch.

 

If the issue persists, please provide us with the model of this device and its adapter.

If it is okay for you, I would escalate your issue to our senior engineering team for further analysis.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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#2
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Re:Intermittent LAN disconnection to new Archer BE230
a week ago

  @Sunshine Sorry for late reply, I thought I'd get e-mail notifications for these but didn't so I just noticed it now.

 

The devices were connected directly with nothing in-between. I have not checked a differrent cable yet, as I don't have a different cable that's long enough I believe (it's a few meters of distance), and the cable is not an issue for different routers I've tried so I've been trying other steps so far (and the issue appears with hours in between generally so I can try only so many things in the time given. I haven't tried the port either, though the 2.5 Gbps port was the sole reason of me choosing this device so didn't even think to try different ones - I'll be trying to replace the device with a new one if I can and if not I'll keep debugging these.

 

I was advised by Polish TP-Link support team to also try to reset the device which I did to no avail.

 

On the other hand, the issues seems to have significantly escalated for this one. Now the disconnections not only affect LAN but Wi-Fi as well, and it seems like the whole device is almost going offline now with a lot of new logs appearing (and again it's not just internet connection lost, it's complete loss of connection to the router in PingPlotter and manually trying to access it, this time also through Wi-Fi):

 

2024-11-15 00:39:37 UPnP INFO [13282] Service start

2024-11-15 00:39:37 UPnP INFO [13282] Service stop

2024-11-15 00:39:36 Remote Management INFO [12829] Service stop

2024-11-15 00:39:29 Led Controller INFO [1889] Start to run WAN1_ON

2024-11-15 00:39:29 Led Controller INFO [1889] Start to run WAN0_OFF

2024-11-15 00:39:29 Led Controller INFO [1889] Start to run LAN_ON

2024-11-15 00:39:27 NAT INFO [11751] Initialization succeeded

2024-11-15 00:39:26 NAT INFO [11751] Initialization succeeded

2024-11-15 00:39:20 Led Controller INFO [1889] Start to run WAN1_OFF

2024-11-15 00:39:20 Led Controller INFO [1889] Start to run WAN0_ON

2024-11-15 00:39:20 Led Controller INFO [1889] Start to run LAN_ON

2024-11-15 00:39:14 NAT INFO [10382] Initialization succeeded

2024-11-15 00:39:14 NAT INFO [10382] Initialization succeeded

2024-11-15 00:39:13 Led Controller INFO [1889] Start to run WAN1_OFF

2024-11-15 00:39:13 Led Controller INFO [1889] Start to run WAN0_OFF

2024-11-15 00:39:13 Led Controller INFO [1889] Start to run LAN_ON

2024-11-15 00:38:12 UPnP INFO [5866] Service start

2024-11-15 00:38:11 UPnP INFO [5866] Service stop

2024-11-15 00:38:11 Remote Management INFO [5517] Service stop

2024-11-15 00:38:01 NAT INFO [3584] Initialization succeeded

2024-11-15 00:38:00 NAT INFO [3584] Initialization succeeded

2024-11-15 00:37:50 Led Controller INFO [1889] Start to run WAN1_OFF

2024-11-15 00:37:50 Led Controller INFO [1889] Start to run WAN0_ON

2024-11-15 00:37:50 Led Controller INFO [1889] Start to run LAN_ON

2024-11-15 00:37:38 Led Controller INFO [1889] Start to run WAN1_OFF

2024-11-15 00:37:38 Led Controller INFO [1889] Start to run WAN0_OFF

2024-11-15 00:37:38 Led Controller INFO [1889] Start to run LAN_ON

2024-11-15 00:37:31 Led Controller INFO [1889] Start to run WAN1_OFF

2024-11-15 00:37:31 Led Controller INFO [1889] Start to run WAN0_ON

2024-11-15 00:37:31 Led Controller INFO [1889] Start to run LAN_ON

2024-11-15 00:37:11 NAT INFO [469] Initialization succeeded

2024-11-15 00:37:11 NAT INFO [469] Initialization succeeded

2024-11-15 00:37:11 Led Controller INFO [1889] Start to run WAN1_OFF

2024-11-15 00:37:11 Led Controller INFO [1889] Start to run WAN0_OFF

2024-11-15 00:37:11 Led Controller INFO [1889] Start to run LAN_ON

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#3
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Re:Intermittent LAN disconnection to new Archer BE230
a week ago

  @Ame180 

Hi,

 

Thanks for your update.

So you mean all the devices have the unstable issue now?

 

Please try the troubleshooting suggestion we provided earlier and switch the LAN port before testing again. This will help us determine if the issue is related to a specific LAN port.

Could you also provide a detailed description of the Wi-Fi disconnection issue?

Once we receive that information, I will escalate your case as soon as possible.

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#4
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Re:Intermittent LAN disconnection to new Archer BE230
Friday

  @Sunshine The issue for all the devices visibly appeared only once, but it happens for a few minutes so if I'm not using a device then I miss it. I changed the LAN port and while I have not observed the issue myself as I wasn't looking at the pings at that time, there were logs with LAN getting disconnected and reconnected again on the other Ethernet port as well.

 

During the WiFi issue the devices seemed to retain WiFi connection, but the router seemed to be refusing traffic - internet wasn't working, and trying to go onto the router page also didn't work over WiFi (like it did before when the LAN issue appeared).

 

I got a new device and am returning the old one. Should mount it tomorrow so I should probably know by Sunday whether any issues appear with the new device or not.

 

Thanks for the help!

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#5
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Views: 137

Replies: 4

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