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Cameras not working changing form Iphone 14 pro to Iphone 16 pro

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Cameras not working changing form Iphone 14 pro to Iphone 16 pro

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cameras not working changing form Iphone 14 pro to Iphone 16 pro
Cameras not working changing form Iphone 14 pro to Iphone 16 pro
2024-11-15 09:53:18
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version: 1.1.17

Hi

 

I recently upgraded to an iPhone 16 Pro from an iPhone 14 Pro and restored all my data. However, since the switch, two of my Tapo C325WB cameras are showing as offline exclusively on the new device. I've ensured both my phone and cameras are connected to the same Wi-Fi network, and I've tried basic troubleshooting steps like restarting the cameras and checking network settings.

Could someone please advise on any specific settings or steps I might need to adjust to resolve this connectivity issue? Any insights or tips would be greatly appreciated.

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4 Reply
Re:Cameras not working changing form Iphone 14 pro to Iphone 16 pro
2024-11-18 03:48:37

  @Rex99 

 

What's the Tapo app version on both phones? (Tapo app > Me > About.) What's the status of the camera? Is the led indicator showing red or orange color?

 

Check if the Local Network permission for Tapo app is enabled on the new phone. Try to delete and reinstall Tapo app on the new phone. Restart the phone. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Cameras not working changing form Iphone 14 pro to Iphone 16 pro
2024-11-18 12:41:45

  @Wayne-TP 

 

Hi Wayne,

 

Thanks for your help. Both phones have the same version, 3.7.505. The camera light is fine. Currently, the camera can be viewed on the iPhone 14, but the iPhone 16 says it's offline. Both phones have Local Area permission enabled.

 

On the iPhone 16 I have tried to hard reset, uninstall and reinstall the Tapo app. 

 

 

 

 

 

 

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#3
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Re:Cameras not working changing form Iphone 14 pro to Iphone 16 pro
2024-11-20 02:21:58

  @Rex99 

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

 

If the email you used to register for the TP-Link community is not your regular email or you cannot access it, please send me your regular email address via private message.
 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Cameras not working changing form Iphone 14 pro to Iphone 16 pro
2024-11-20 02:48:33

  @Rex99 

 

According to the support agent, it seems you have contacted them already. You may continue discussion with them and keep us posted if there is any progress.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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