Deco app always shows decos offline

Deco app always shows decos offline

Deco app always shows decos offline
Deco app always shows decos offline
Tuesday
Model: Deco  
Hardware Version: V2
Firmware Version: 1.6.4 build 20240718 rel 76925

I have a Mesh based on 3 x M9 plus (one as base router) and 3 x M5 decos.

the deco app is constantly showing all satellite decos as offline, rebooting the network shows them for a while then they go offline again - however the Wi-Fi mesh is still working as devices remain connected.

 

all firmware is updated and tried changing decos around

 

this is really frustrating as it worked just fine for well over a year.

 

its the same in the iPhone and ipad app, so not a local app issue

 

thanks for any help

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#1
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3 Reply
Re:Deco app always shows decos offline
Yesterday

  @RicsterUK 

Hi, welcome to the community.

It is suggested to install the beta firmware here:

Satellite Deco Units Work Well but Display Offline on the Deco APP

Best regards.

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#2
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Re:Deco app always shows decos offline
Yesterday
Thx David when will TP link fix this issue permanently with a non-beta fix ? It's a little disconcerting that an investment in a Deco based network and quite a number of TAPO devices has created instability in what should be a seamless ecosystem Thx
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#3
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Re:Deco app always shows decos offline
19 hours ago

  @RicsterUK 

Hi, Thanks for the update. It should be fixed on the next official release of Deco M5 and Deco M9 Plus but I can't say for sure when this firmware will eventually be released.

Best regards.

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#4
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