NordVPN unavailable on X60
Hi,
Model: Deco X60 v3.2
Firmware: 1.3.0 Build 20240830 Rel 50008
Deco iOS app version: 3.8.76
As per this article:
https://community.tp-link.com/en/home/forum/topic/705802
It is mentioned that X60 supports NordVPN configuration.
However, I don't see this option VPN client. These are the options available:
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Any help??
- Copy Link
- Report Inappropriate Content
Hi, thanks for posting question here.
The thread you mentioned says it supports WireGuard VPN Server/Client and built-in easy configuration of NordVPN/Surfshark VPN. The screenshot you shared seems the first situation.
It is suggested to confirm again on your Deco app.
- Copy Link
- Report Inappropriate Content
@Marvin_S Hi,
thanks for your reply. I can't understand what you're asking me to do.
the screenshot I have shared is the first situation - can you please clarify the reference here?
Anyhow, the article mentions to go to More > Advanced > VPN Client
However on my deco app, the VPN section is immediately in More section and NordVPN isn't appearing as an option under the VPN client. Here's a screen recording of the app.
- Copy Link
- Report Inappropriate Content
Hi, sorry that I can not watch the screen recording you shared.
It is suggested to follow this guide to send the app log using the email address you registered on our community and we will consult senior engineering for further analysis.
How to collect system log of Deco App
- Copy Link
- Report Inappropriate Content
@Marvin_S I have send an email with the screenshots and the logs. The email is from the same email that this forum account is registered with.
- Copy Link
- Report Inappropriate Content
Hi, to assist you efficiently, I've forwarded your case to the TP-Link support engineers who will contact you with your registered email address later. Please pay attention to your email box for follow-up.
Welcome to update solution here if the issue is resolved~
- Copy Link
- Report Inappropriate Content
Information
Helpful: 0
Views: 179
Replies: 6
Voters 0
No one has voted for it yet.