Deco X50 - IoT network unstable
Deco X50 - IoT network unstable
Hi, I just replaced Unifi router with 3 units Deco X50 (as router mode). Existing I had 5 Tapo camera and 1 NVR (Tp-link).
Initially I setup main Wi-Fi but camera are not working fine (including like air cond Wifi control). This could due to Dual band. I found no way to split 2.4 GHz and 5 Ghz. I previously helped my family member house to setup Deco X20 that can broadcast 2.4 GHz and 5 GHz, no issue.
No go.
Then I create Guest network with broadcast 2.4 GHz only and connect camera. But issue with NVR on Ethernet cable is on Main network and it can't communicate with Guest network devices by Deco design. As I read, unless to change Deco as AP mode (which I need another router) then it allow for Local Access for Main and Guest network devices to communicate.
No go.
Then I found IoT settings. Setup only broadcast 2.4 GHz and cameras all connected with Strong signal. But the network keep disconnecting, lagging or camera just went offline. Had tried to change settings on Deco for camera such as disable Mesh, Preferred Deco, Preferred Wi-Fi band, on Deco Advanced settings, enable/disable Fast Roaming, Beamforming, but no improvement.
Before with Unifi router, even camera is on 1 or 2 signal strength, it still perform so much better than with Deco. It can view live footage with just minimum delay. With Deco, live footage if it load successful with luck, it will run for few seconds and stop, then skipped 10-20 seconds and continue like this.
Is this something can be fix or any other settings that I missed out? Really seeking for help.
Thank you
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Please, keep us posted how the google dns is helping?
I have been using OpenDNS (Cisco DNS) which did not do much of a difference.
As the main Access Points work decently, I mainly receive the issues with IoT being completely in stable (which I could observe on with a wifi network monitoring tool). Not sure if this is HW or SW related. I suspect the later.
As this is being reported for over a year now, I wonder when this will make it to the roadmap to be resolved.
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Hi guys, so far after the support install the firmware on Deco, it works better. I would not say it work like a charm or as before I change to Deco, but at least it can load the footage and access the Cameras. It could sometime slow, unstable, need to be on lower resolution.. But at least I can view.
Is there a way you can contact the guy that follow up with me while I post this? Martin_S
I could not find a way to reach out to support when I had this issue and hence I post here.
Hope you all get a resolution too. This is so frustrated and I can't imagine this product is on production with this major issue, and until now no fix yet from an official firmware update.
Thanks.
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you may try this (US page) or start over --- look out for technical support:
https://www.tp-link.com/us/support/contact-technical-support/
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@TrevorLS Mam stejny problem a to mam od zaciatku nastavene DNS na 8.8.8.8 takze u mna to nesposobovalo DNS. Musel som zatial vypnut siet loT a pripojit vsetko na hlavnu siet to deco x50 ide katastrofalne mam doma 5 jednotiek 4 su pripojene kablom k hlavnej jednotke
TrevorLS wrote
Hi, I just replaced Unifi router with 3 units Deco X50 (as router mode). Existing I had 5 Tapo camera and 1 NVR (Tp-link).
Initially I setup main Wi-Fi but camera are not working fine (including like air cond Wifi control). This could due to Dual band. I found no way to split 2.4 GHz and 5 Ghz. I previously helped my family member house to setup Deco X20 that can broadcast 2.4 GHz and 5 GHz, no issue.No go.
Then I create Guest network with broadcast 2.4 GHz only and connect camera. But issue with NVR on Ethernet cable is on Main network and it can't communicate with Guest network devices by Deco design. As I read, unless to change Deco as AP mode (which I need another router) then it allow for Local Access for Main and Guest network devices to communicate.
No go.
Then I found IoT settings. Setup only broadcast 2.4 GHz and cameras all connected with Strong signal. But the network keep disconnecting, lagging or camera just went offline. Had tried to change settings on Deco for camera such as disable Mesh, Preferred Deco, Preferred Wi-Fi band, on Deco Advanced settings, enable/disable Fast Roaming, Beamforming, but no improvement.
Before with Unifi router, even camera is on 1 or 2 signal strength, it still perform so much better than with Deco. It can view live footage with just minimum delay. With Deco, live footage if it load successful with luck, it will run for few seconds and stop, then skipped 10-20 seconds and continue like this.
Is this something can be fix or any other settings that I missed out? Really seeking for help.
Thank you
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Here are some steps to help improve the stability of your cameras and IoT devices on the Deco Mesh network:
1. Optimize 2.4GHz Wi-Fi for IoT Devices:
• If your Deco model supports it, open the Deco app and go to MORE > Wi-Fi Settings > Advanced. Set the 2.4GHz Channel Width to 20MHz to reduce interference and improve stability for IoT devices.
• In More > Advanced > Wireless Network Mode, select 'High Capacity' mode. This can help manage congestion and provide better performance for multiple 2.4GHz devices.
2. Use Network Optimization:
• Run the Network Optimization tool in the Deco app. This will automatically select the best Wi-Fi channels and help minimize interference.
3. Placement and Number of Deco Units:
• Ensure your Deco units are placed in open areas, not inside cabinets or corners, to maximize signal quality.
• If you have many Deco units and many IoT devices, try temporarily powering off some Deco units to see if the situation improves. Too many mesh nodes can sometimes confuse IoT devices.
4. Device Settings:
• In the Deco app’s client list, select your camera devices and make sure 'Speed Limit' is disabled, and that 'Mesh' and 'Connection Preference' are set to default (Mesh ON, Connection Preference AUTO).
• Check the Parental Control section to ensure your cameras are not restricted by any profiles.
5. Band Steering and Network Separation:
• Since Deco Mesh does not allow direct separation of 2.4GHz and 5GHz SSIDs, using the IoT network for 2.4GHz-only devices is the best approach. If you have a Guest network, note that devices on Guest and main networks are isolated by design, so your NVR (on Ethernet) cannot access cameras on the Guest network.
6. Additional Tips:
• Make sure your Wi-Fi SSID and password do not contain special characters, as some IoT devices may have trouble connecting.
• If possible, update the firmware of your Deco units and the Wi-Fi drivers of your client devices.
If you continue to experience issues after these steps, please contact TP-Link support and provide details about your network setup and the troubleshooting steps you have tried.
For more detailed troubleshooting, you can also refer to our FAQ: https://www.tp-link.com/support/faq/2718/
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