Cannot Send SMS. Reception is OK

Cannot Send SMS. Reception is OK

Cannot Send SMS. Reception is OK
Cannot Send SMS. Reception is OK
17 hours ago
Tags: #sms
Model: Deco X50-5G  
Hardware Version: V1
Firmware Version: 1.1.7 build 20240809 rel. 18610

I have the same issue as user @PatriceLep as reported at https://community.tp-link.com/en/home/forum/topic/666492

 

I am therefore interested in knowing how this user issue could be solved.

 

I am using a Deco X50 5G in France, with the same "Free" sim card as PatriceLep. Free is a French telco.

Deco can perfectly receive SMS but cannot send. This is a new issue as I have been able to receive 5G backhaul activation notification in the past.

 

5G is working fine with the sim card.

SMS reception is swift.

Upon sending a SMS, I have a "failed" error message.

I can perfectly send sms on mobile phones with the sim card (IOS or Android).

 

Issue can be reproduced with either using international phone number with :

+ sign and country code,  and phone number

area code + phone number

country code and area code and phone number

00 and country code and phone number

...

 

Thanks for your support.

 

Sonysan

 

 

 

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#1
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Re:Cannot Send SMS. Reception is OK
14 hours ago

  @Sonysan 

Hi, welcome to the community.

A new 1.2.0 was released for Deco X50-5G a few days ago. It is suggested to install the latest official firmware to see whether it helps:

Deco X50-5G-V1-1.2.0 Supports WireGuard VPN, Hybrid Mesh and More

 

At the same time, I will also follow up on your case via email in case the firmware upgrade didn't help.

Thank you very much and best regards.

 

 

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#2
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