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VPN Client Stuck on "Connecting"

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VPN Client Stuck on "Connecting"

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VPN Client Stuck on "Connecting"
VPN Client Stuck on "Connecting"
2024-12-01 07:21:05 - last edited 2024-12-06 20:10:13
Model: Deco X90  
Hardware Version: V1
Firmware Version: 1.2.7

VPN Client is stuck on "connecting" phase. I use OpenVPN as vpn server. Same OpenVPN config file works on other devices (mobile, PC and MacOS).

 

The same OpenVPN config file (same OpenVPN Server) used to work before without any issues. I don't know which version and when, but I after a firmware upgrade this started to happen. 

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1 Accepted Solution
Re:VPN Client Stuck on "Connecting"-Solution
2024-12-02 03:21:11 - last edited 2024-12-06 20:10:13

  @MollaHalil 

Hi, welcome to the community.

Which OpenVPN server do you plan to connect to, NordVPN or something else?

 

Have you tried the following troubleshooting guide?

Troubleshooting VPN Issues on Deco

 

If yes but the issue can't be solved, could you please send an email to support.forum@tp-link.com with the following details:

  • A copy of the VPN client config file.
  • The system logs from the web UI when the VPN client fails to be connected- Deco web interface login

( please try to remove the current VPN client configuration and enable it again, then save the system log this time.)

 

Wait for your reply and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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Re:VPN Client Stuck on "Connecting"-Solution
2024-12-02 03:21:11 - last edited 2024-12-06 20:10:13

  @MollaHalil 

Hi, welcome to the community.

Which OpenVPN server do you plan to connect to, NordVPN or something else?

 

Have you tried the following troubleshooting guide?

Troubleshooting VPN Issues on Deco

 

If yes but the issue can't be solved, could you please send an email to support.forum@tp-link.com with the following details:

  • A copy of the VPN client config file.
  • The system logs from the web UI when the VPN client fails to be connected- Deco web interface login

( please try to remove the current VPN client configuration and enable it again, then save the system log this time.)

 

Wait for your reply and best regards.

 

▶Check What's Currently Going on With Deco ▶Deco Wi-Fi Heatmap ready for all Deco models
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Re:VPN Client Stuck on "Connecting"
2024-12-06 17:32:24 - last edited 2024-12-06 17:34:53

  @David-TP 

 

I followed the trobleshooting steps but it didn't solve problem.

 

I am using my own OpenVPN Access Server. 

 

I sent the e-mail with the VPN config and log files.

 

Regards

 

 

 

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