The app shows all decos offline except the wired link but all have green leds
Very frequently when I go on the app all but one deco (the wired one) are showing as offline but all have green leds showing - why does this keep happening - it's only started since I started blocking my daughters devices via the app
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Hi, Thanks for the feedback.
It is suggested to install the beta firmware for Deco XE75 Pro_V3 here to see whether it helped:
Satellite Deco Units Work Well but Display Offline on the Deco APP
Best regards.
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Hi, welcome to the community.
May I know the model number of your Deco devices?
Could you please refer to this link to help me submit the Deco APP log:
Wait for your reply and best regards.
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@David-TP I have the exact same problem described from the original post.
I have submitted a ticket and hope you guys resolve this issue with my xe75pro
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Hi, Thanks for the feedback.
It is suggested to install the beta firmware for Deco XE75 Pro_V3 here to see whether it helped:
Satellite Deco Units Work Well but Display Offline on the Deco APP
Best regards.
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- Report Inappropriate Content
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