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Deco X50-5G connectivity issues

LehA64

2 weeks ago

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Registered: 2024-11-20

Deco X50-5G connectivity issues

2 weeks ago

Tags: #Network Connectivity

Model: Deco X50-5G

Hardware Version: V1

Firmware Version: X50-5G(1.0) 1.2.0 Build 20241011 Rel. 32926

I started discussion earlier ("Need "Reconnect 5G" button to the Deco app" "topic 717080") about need to force reconnection as 5G is lost every now and then. Now I have been using my deco for a bit longer time, and noticed that - in addition to the 5G issue - there seems to be some local network blackouts also, when I can't connect from my PC to Deco nor the other PC on my network. The blackout recovers after a while, but restoring 5G requires restarting the Deco.

I have some logs collected. I tried to attach some of the criticals from today, but attempt to post it is nagging about illegal external links.

2 Reply

LehA64

LV1

2 weeks ago

Posts: 5

Helpful: 2

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Registered: 2024-11-20

Re:Deco X50-5G connectivity issues

2 weeks ago

I'll try to add some of the last critical log here, if this can pass the check

Last startup begins with line where time is not yet received from 5G and is in the past (I only bougth this Deco on November, and cleared the log yesterday)

Fri Oct 11 12:02:57 2024 user.crit : ntp check error!!!; errno(2): No such file or directory

From the moment of the WLAN blackout:

Sat Dec 7 11:12:39 2024 user.emerg : tp211,501[883]:
Sat Dec 7 11:12:40 2024 user.emerg : tp211,501[883]:
Sat Dec 7 11:12:41 2024 daemon.emerg camera_security[2015]: ERROR[init_handler 100] bluetooth and default_network all close now exit
Sat Dec 7 11:12:42 2024 user.emerg : tp259,505[815]:
Sat Dec 7 11:12:44 2024 daemon.emerg camera_security[2015]: Cannot find device ""
Sat Dec 7 11:12:45 2024 user.emerg : tp259,503[2911]:
Sat Dec 7 11:12:45 2024 user.emerg : tp259,504[2911]:
Sat Dec 7 11:12:45 2024 daemon.emerg camera_security[2015]: loading ipv6_firewall
Sat Dec 7 11:12:45 2024 user.emerg : tp289,502[3451]:
Sat Dec 7 11:12:45 2024 user.emerg : tp289,504[3451]:
Sat Dec 7 11:12:46 2024 user.emerg : tp211,21[883]: FTP
Sat Dec 7 11:12:47 2024 user.emerg : tp211,21[883]: TFTP
Sat Dec 7 11:12:47 2024 user.emerg : tp211,21[883]: H323
Sat Dec 7 11:12:47 2024 user.emerg : tp211,21[883]: RTSP
Sat Dec 7 11:12:47 2024 user.emerg : tp211,21[883]: SIP
Sat Dec 7 11:12:47 2024 user.emerg : tp211,21[883]: PPTP
Sat Dec 7 11:12:47 2024 user.emerg : tp211,21[883]: L2TP
Sat Dec 7 11:12:47 2024 user.emerg : tp211,21[883]: IPSEC
Sat Dec 7 11:12:49 2024 user.emerg : tp211,501[2723]:

David-TP

2 weeks ago

Posts: 12870

Helpful: 1816

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Registered: 2020-04-14

Re:Deco X50-5G connectivity issues

2 weeks ago

@LehA64

Hi, Nice to see you again.

I don't think the above logs have anything to do with " some local network blackouts- when I can't connect from my PC to Deco nor the other PC on my network".

As for "local blackout", can you constantly reproduce this issue?

If possible, could you please help me run a further test:

1. When the "local blackout" starts again, please go to Deco APP>More>System. On this page, it will display the CPU usage/Memory load. Will the CPU usage happen to spike to 100%?

Thank you very much and wait for your reply.

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Deco X50-5G connectivity issues

Deco X50-5G connectivity issues

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