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Deco X90 . Can not activate HomeShield Pro on my net work

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Deco X90 . Can not activate HomeShield Pro on my net work

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Deco X90 . Can not activate HomeShield Pro on my net work
Deco X90 . Can not activate HomeShield Pro on my net work
2024-12-07 10:22:59 - last edited 2024-12-09 08:41:11
Tags: #HomeShield
Model: Deco X90  
Hardware Version: V1
Firmware Version: 1.2.7 Build 20240719 Rel. 66567

Hi,

 

can not activate HomeShield Pro on my Deco-network.

 

1) I select my network (Välj Nätverk) and choose hallway and then click on button Confirm (Bekräfta). See picture 1.

2) Starts to active the service.

 

But nothings happens regarding the HomeShield Pro.I go into the same page in the app,and I have the same look (as picture 1). I have tried to activate the service at least 5 times, I have restarted the router Deco X90 from the app (System -> Restart)

 

Please advice, it has been work fine earlier.

 

Picture 1

From Deco app

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#1
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2 Accepted Solutions
Re:Deco X90 . Can not activate HomeShield Pro on my net work-Solution
2024-12-09 02:32:04 - last edited 2024-12-09 08:41:12

  @imdgp 

Update:

There was a temporary outage of the HomeShield service yesterday. The issue should be fixed now.

Please check again to see if the service can now be activated properly. Thank you!

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
Recommended Solution
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#3
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Re:Deco X90 . Can not activate HomeShield Pro on my net work-Solution
2024-12-09 07:21:37 - last edited 2024-12-09 08:41:11

  @David-TP looks like the issue is fixed

Recommended Solution
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#4
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4 Reply
Re:Deco X90 . Can not activate HomeShield Pro on my net work
2024-12-07 23:15:05

  @JanNilsson I seem to have the same issue here in NZ, with my BE65 - tried multiple times over the past 24 hours, rebooting, powering off. Am wondering if it an issue with the deco software, or the activation server??

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#2
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Re:Deco X90 . Can not activate HomeShield Pro on my net work-Solution
2024-12-09 02:32:04 - last edited 2024-12-09 08:41:12

  @imdgp 

Update:

There was a temporary outage of the HomeShield service yesterday. The issue should be fixed now.

Please check again to see if the service can now be activated properly. Thank you!

Best regards.

 

▶Check What's Currently Going on With Deco ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
Recommended Solution
  0  
  0  
#3
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Re:Deco X90 . Can not activate HomeShield Pro on my net work-Solution
2024-12-09 07:21:37 - last edited 2024-12-09 08:41:11

  @David-TP looks like the issue is fixed

Recommended Solution
  1  
  1  
#4
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Re:Deco X90 . Can not activate HomeShield Pro on my net work
2024-12-13 13:27:07

  @David-TP It is working fine now, we can close this ticket..

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#5
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Replies: 4

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