Archer GE800 facing constant issues
Hello, we recently purchased the Archer GE800 along with about 4 extender devices around 2-3 weeks ago. The router began randomly restarting and stopping around a day or two after setting it up, and we thought it could be an issue with system updates; but nothing that was tweaked in the software fixed it. The issue persisted for about a week until we just factory reset the modem along with giving it better cooling ensuring it doesn't overheat. Everything was fine for a week until today, the issue had randomly sprung back. The connection would randomly stop and restart every few minutes; and it was incredibly frustrating. We changed the power supply, nothing happened. We factory reset it yet again, painstakingly setting up everything all over and yet its still restarting randomly.
Are there any known solutions? Is this device possibly defective? Please let me know. Also, the internet provider itself has no issues, so its certainly a problem with this device.
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@OmarZiada i had a similar problem. I was able to fix it by performing a factory reset through my iphone app. I also had to unbind from my iphone app and rebind it later.
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OmarZiada wrote
@BP_Link the router was recently updated with the latest firmware but i cannot now access the web interface. i can only access the router via the iphone app with limited options. the internet drops just like before multiple times during the day.
@OmarZiada Were your GE800 upgraded to the latest 1.2.1 Build 20250610 official version?
If you'd like, I suggest upgrading to the new 1.2.2 Build 20250703 pre-release version provided in this thread and then monitoring its connectivity.
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