Archer GE800 facing constant issues
Archer GE800 facing constant issues
Hello, we recently purchased the Archer GE800 along with about 4 extender devices around 2-3 weeks ago. The router began randomly restarting and stopping around a day or two after setting it up, and we thought it could be an issue with system updates; but nothing that was tweaked in the software fixed it. The issue persisted for about a week until we just factory reset the modem along with giving it better cooling ensuring it doesn't overheat. Everything was fine for a week until today, the issue had randomly sprung back. The connection would randomly stop and restart every few minutes; and it was incredibly frustrating. We changed the power supply, nothing happened. We factory reset it yet again, painstakingly setting up everything all over and yet its still restarting randomly.
Are there any known solutions? Is this device possibly defective? Please let me know. Also, the internet provider itself has no issues, so its certainly a problem with this device.
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Thank you for posting the issue in the community.
Could you please provide the model number of the 4 extenders? How are they connected to the GE800? Please try temporarily removing them from the network and monitor if the connectivity will become stable.
When you observe the system is restarted, how about the LED status on the GE800? Are the client devices still detecting the wireless signal of the GE800? Can they connect to it?
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I'll try to turn the EazyMesh off and see, my family wont be happy though LOL
Regarding your questions here are my answers:
Could you please provide the model number of the 4 extenders? How are they connected to the GE800?
Well im using the the folowing as sattelites in EasyMesh:
- Archer AX55 Pro Wireless Router
- RE815XE
- and 3 RE715X
When you observe the system is restarted, how about the LED status on the GE800?
when the system restarts the LED's turn red and the WiFi nework is detected but the LAN network gose away till the device restarts its making me go crazy.
Are the client devices still detecting the wireless signal of the GE800?
Yes all devices are detect the signalbut it could be the extenders, not really sure.
Can they connect to it?
They coneect then drop and if they connect no internet accsses at all and FYI the ISP modem is fine and has internet.
I hope this can help in finding a sulotion this is so frustrating for the aamount of time stress and mony invested in this.
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Thank you very much for the detailed information.
Please monitor the router's stability after disabling EasyMesh. We understand that you need EasyMesh to function properly with your multiple extenders, and we will do our best to find a solution as soon as possible.
One more question: how does the GE800 recover the connection? Do you need to power it off and on, or does it eventually restart on its own?
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@Kevin_Z
Hello, i haven't tried turning easymesh off but we will try tomorrow. However, the network has been somewhat stable since the original post. It's really odd since we previously had a different router brand with little to no issues, so it's probably not an exterior factor. Everything shuts off, even the LAN; so it's not strictly a wifi problem.
As for your question, the router reboots by itself eventually turning back on; but it continues this loop a few minutes after. It happens randomly and fixes randomly.
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Yes, very weird.
Please disable EasyMesh on the GE800 and monitor the connectivity for a day or two. Then, re-enable EasyMesh and reconnect only the Archer AX55 Pro to the network, monitoring for another day to check for stability. We need to determine if adding a specific extender causes random reboots.
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@BP_Link Did you recently change the 6Ghz band name to match the rest if the network?
I recently removed the '_6G' from my 6Ghz band and the router starting restarting randomly just like you. I tried rebooting and even reseting the router. No change. The only fix was to change the '_6G' name back. Once I did everything went back to normal.
GE800
Firmware Version 1.1.6
SC, 6G, and MLO all enabled with the '_' seperate names.
MU-MIMO & OFDMA enabled
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Adm_SkyWalker wrote
@BP_Link Did you recently change the 6Ghz band name to match the rest if the network?
I recently removed the '_6G' from my 6Ghz band and the router starting restarting randomly just like you. I tried rebooting and even reseting the router. No change. The only fix was to change the '_6G' name back. Once I did everything went back to normal.
GE800Firmware Version 1.1.6
SC, 6G, and MLO all enabled with the '_' seperate names.MU-MIMO & OFDMA enabled
Does this mean the router will restart randomly if the 6G network uses the same SSID as the 5G and 2.4G networks?
Could you clarify which client devices connect to the 6G network when the 6G SSID is set to '_6G'?
Our development team has provided a beta firmware to address the issue previously reported by BP_Link, please let me know if you'd like to try it. Thank you.
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I would like to kindly try the firmware beta if possible, i tried removing 6G form the SSID name and I have the same problems reported by others
Valerio
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Doc_Octopus wrote
I would like to kindly try the firmware beta if possible, i tried removing 6G form the SSID name and I have the same problems reported by others
Valerio
@Doc_Octopus I will email you a download link of the beta firmware.
Please let me know if the beta firmware helps. Thank you.
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@Kevin_Z
Yes. That is exactly what is happening. My router starts randomly restarting if I set the 6G network name to the same name as the 2.4G and 5G.
I use the MLO instead of the 6G but the router was restarting regaurdless of what was connected to it. Since the router was restarting, it effected all devices on the network to include the wired.
he only devices connected to the 6G/MLO are my mobile devices along with a TV and PS5. But they have no problem what so ever so long as the 6G name is not the same as the 2.4G and 5G.
Thank you for the beta firmware, but I preffer to wait for the final version.
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