Issue with C410 camera

Issue with C410 camera

12 Reply
Re:Issue with C410 camera
Friday

  @Wayne-TP 

I just received an email from support trying to tell me there's nothing wrong. Maybe they don't understand.

 

It's as simple as this, two kits both Tp link panel and camera.

 

One kit worked for a week, in the app it showed panel as connected, displayed solar charging data and worked as intended.

 

Second kit never recognised the panel being connected in the app, battery status always at 100%

 

Now both my kits are displaying solar panel not connected, and show no charging data with battery status at 100%

 

We have a pattern of three people trying to explain this to you and we all want to know, is this a software or hardware issue, do we have faulty panels or cameras or is this a software bug in the app.

 

Because one of my kits did work properly for a week I have data in my app for the solar charging, so I do not accept that this is a "working as intended, operator error" situation.

 

 

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Re:Issue with C410 camera
Yesterday

  @EdgarWells 

 

You may try to disconnect the solar panel for a day or two, see if the camera battery level drops. *If the camera is barely used/triggered, keep the solar panel unplugged for a longer time. 

 

The charging status will not display if the camera's battery level is at 100%. If the camera's power consumption is significantly lower than the solar panel's input, it is normal for the battery level to remain at 100%.

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#13
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