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Why does web and iOS protection disable itself
Why does web and iOS protection disable itself
Posts: 3
Helpful: 2
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Registered: 2024-12-18
3 weeks ago - last edited Wednesday
Posts: 3
Helpful: 2
Solutions: 0
Stories: 0
Registered: 2024-12-18
Why does web and iOS protection disable itself
3 weeks ago - last edited Wednesday
When I go into the deco app I sometimes see web protection and iot protection is disabled. Why does this happen and how do I prevent it?
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Registered: 2020-04-14
3 weeks ago - last edited Wednesday
Posts: 12982
Helpful: 1841
Solutions: 1364
Stories: 9
Registered: 2020-04-14
Re:Why does web and iOS protection disable itself-Solution
3 weeks ago - last edited Wednesday
Hi, Did the issue start recently?
Could you please refer to this link to help me submit the Deco APP log:
By the way, have you made any changes to the HoimeShield>Security + subscription?
Wait for your reply and best regards.
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3 weeks ago - last edited Wednesday
Posts: 12982
Helpful: 1841
Solutions: 1364
Stories: 9
Registered: 2020-04-14
Re:Why does web and iOS protection disable itself-Solution
3 weeks ago - last edited Wednesday
Hi, Did the issue start recently?
Could you please refer to this link to help me submit the Deco APP log:
By the way, have you made any changes to the HoimeShield>Security + subscription?
Wait for your reply and best regards.
▶Check What's Currently Going on With Deco
▶Deco Starts Supporting Changing Wireless Channels!
▶KidShield Now Open for Trial!
Try to leave a Message if urgent help is required.
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Re:Why does web and iOS protection disable itself
3 weeks ago
The issue has happened a few times over the past few months. I just went into the app my phone to send the logs and it told me my homeshield is not setup and to choose a network. I have been running homeshield a long time now so not sure why this needed setting up again either. Will send the logs
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Re:Why does web and iOS protection disable itself
3 weeks ago
I have now sent the logs
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Re:Why does web and iOS protection disable itself
3 weeks ago
Hi, Thanks for the logs. It has been forwarded to the senior engineers for further analysis.
Please check the email for more suggestions.
Best regards.
▶Check What's Currently Going on With Deco
▶Deco Starts Supporting Changing Wireless Channels!
▶KidShield Now Open for Trial!
Try to leave a Message if urgent help is required.
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3 weeks ago - last edited Wednesday
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Registered: 2024-12-18
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