Vr400 V2 stuttering when upload speed is low

Vr400 V2 stuttering when upload speed is low

Vr400 V2 stuttering when upload speed is low
Vr400 V2 stuttering when upload speed is low
Thursday - last edited Thursday
Model: Archer VR400  
Hardware Version: V2
Firmware Version: 0.2.0 0.9.1 v0070.0 Build 170628 Rel.36958n

In the morning i will see 90mbps down, 10 up. At peak hour, download is around 50mbps and 5 up which is fine. It seems to be that if the upload speed drops any lower than around 3-4 mbps due to some congestion, this router does not like it at all.

 

When the upload speed is fine, the router behaves normally and ping times to the router over LAN are consistently under 1ms, and Ping times to western Australia stay at around 30ms. When the upload drops due to a slightly congested network, the router starts to stutter for no apparent reason. Ping times to the router itself on the LAN network jump to 50+ ms, and packets to the outside world start being dropped, or see massive ping times of 500-800ms. During these periods, Speedtest.net shows ~0.2mbps down and up, and takes multiple minutes to load a simple website. Restarting the router/NTD does not have any effect during this time. It will do this for any time period from 5-60 minutes, and all of a sudden returns to normal like nothing has happened. Speed and ping recovers instantly. What leads me to believe that the issue is with the modem/router and not the internet connection/isp is:

1. The ping times over local network to the router (192.168.1.1) heavily increase when the event occurs. 50+ ms

2. No one else in the area has issues with the isp (Aussie Broadband)

3. I have used my computer itself as the router, and these lag spikes do not occur. I would still be using it but i do need wifi.

I have attached a large fan blowing into the base of the router to combat any overheating issues, but this has not changed anything.

 

This router was purchased in western Australia.

All of these speed tests and ping times have been taken from multiple different computers and Ethernet cables, directly to the modem/router.

Is there a different firmware file that I can use to hopefully resolve this issue?

thank you.

 

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#1
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3 Reply
Re:Vr400 V2 stuttering when upload speed is low
Friday

  @qwerty90 

 

Hi, welcome to our community.

It is suggested to upgrade latest firmware manually from the official website.

How to update the firmware on AC VDSL/ADSL Modem Router >>Local Upgrade

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#2
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Re:Vr400 V2 stuttering when upload speed is low
Yesterday

  @Marvin_S Thankyou for the quick reply.

Unfortunately this has not helped and the router is still struggling.

Here is an example of the ping times to the router over ethernet when it is slowed:

Reply from 192.168.1.1: bytes=32 time=14ms TTL=64
Reply from 192.168.1.1: bytes=32 time=55ms TTL=64
Reply from 192.168.1.1: bytes=32 time=55ms TTL=64
Reply from 192.168.1.1: bytes=32 time=6ms TTL=64
Reply from 192.168.1.1: bytes=32 time=17ms TTL=64
Reply from 192.168.1.1: bytes=32 time=10ms TTL=64
Reply from 192.168.1.1: bytes=32 time=16ms TTL=64
Reply from 192.168.1.1: bytes=32 time=10ms TTL=64
Reply from 192.168.1.1: bytes=32 time=11ms TTL=64
Reply from 192.168.1.1: bytes=32 time=15ms TTL=64
Reply from 192.168.1.1: bytes=32 time=6ms TTL=64
Reply from 192.168.1.1: bytes=32 time=64ms TTL=64
Reply from 192.168.1.1: bytes=32 time=17ms TTL=64
Reply from 192.168.1.1: bytes=32 time=44ms TTL=64
Reply from 192.168.1.1: bytes=32 time=16ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=15ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=2ms TTL=64
Reply from 192.168.1.1: bytes=32 time=9ms TTL=64
Reply from 192.168.1.1: bytes=32 time=15ms TTL=64
Reply from 192.168.1.1: bytes=32 time=9ms TTL=64
Reply from 192.168.1.1: bytes=32 time=9ms TTL=64
Reply from 192.168.1.1: bytes=32 time=12ms TTL=64
Reply from 192.168.1.1: bytes=32 time<1ms TTL=64
Reply from 192.168.1.1: bytes=32 time=12ms TTL=64
Reply from 192.168.1.1: bytes=32 time=52ms TTL=64
Reply from 192.168.1.1: bytes=32 time=1ms TTL=64

 

Speedtest.net struggles for many minutes to even start the test when this is happening.

The router is struggling to let any bandwith through https://www.speedtest.net/result/17158861060


 

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#3
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Re:Vr400 V2 stuttering when upload speed is low
3 hours ago - last edited 3 hours ago

Looking further into it, I think i have found something.

In traffic monitor, i see that the router is taking in massive amounts of data, and it is not going to any devices. in this time frame of about 10 minutes, the router has used almost 1.5GB of data. It seems to be consumign data at around 3MB/s,which could be near the cap ISP speed at this time.

 

What is interesting is that all of the lan and wifi interfaces seem to be using next to no bandwidth, which is expected as i am not running any downloads or streaming ect. It just doesnt add up to what the router reports on WAN. Is this normal behaviour or is something wrong? This could be the source of lag as the router chews up all the available bandwidth, but i have no idea where the bandwidth is being used.

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#4
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