Google Nest Cameras Buffering or Offline
Google Nest Cameras Buffering or Offline

Hi everyone,
I'm dealing with a strange issue where my Google Nest cameras and doorbell seem to lose or struggle with connectivity to the Google Home app. I have them connected to a mesh of 5 - XE75 Pro routers. My house and surrounding property is quite large, hence the number of routers. Over the last month or two, I've noticed that camera feeds don't load in Google Home, or they pop up as offline. I realize that Google Home is no stranger to issues, but This is a more recent issue. Here are some specifics on my troubleshooting:
1. Ran multiple speed tests with good results. Average of 900 Mbps while connected wirelessly to my main router. I have a 1.5 Gbps fibre connection.
2. Moved my Nest doorbell to an IOT network in Deco to force 2.4 GHz. Still having issues.
3. Turned off Fast Roaming and Beamforming. Still having issues.
4. Adjusted connection preferences to link various cameras to their closest router/AP. Still having issues.
5. Of note, I am using the Guest network for my kids and their friends in order to segment them from my devices and my wife's home business.
6. I've had the Decos for about a year. This wasn't always an issue. I previously used Google Nest WiFi which was stable for Nest device connectivity. I moved to Deco for the extra features in the app (some of which I have now disabled) and Nest WiFi had a weird bug where I had to reboot the mesh. Decos are working great for everything else: video and audio streaming is great, gaming is solid, all other smart home devices (non-video) are stable.
7. Lastly, I'm on the current firmware: 1.2.11
I'm curious if anyone else has seen a similar issue or if there's anything I've missed. Thanks in advance.
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@pjs_gsy Thanks for the heads up and the info on channel spacing. I have the XE75 Pros. Hopefully that beta is compatible. I've just reached out to Support to see if they can send me the beta. I really like the Deco app and with 5 routers in my mesh, I'd prefer not to rip it out right now. Agreed, on the 20mHz option. That would be nice to have.
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@ADP_PDA XE75 Pros is what I have too (and some S7's). The link was in that thread, but I guess you need to make sure it is good for your hardware version, etc. Hopfully support will sort you out!
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Would it be possible to get the beta fw as well, I constantly loose connection with my nest doorbell and some older devices on 2.4 GHz.
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@Milz Here's the latest one I tried:
https://drive.google.com/file/d/1eakMykCROXSiWptPuJ2TIVrvhWVK41P8/view?usp=sharing
Of note, it didn't work all that well for me. I ended up replacing my Decos with another brand to fix the issue.
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@ADP_PDA Has this successfully been resolved with this firmware update? Also purchased 5 XE75 Pro units and also lost all of my connectivity to Google cameras and home devices. Switched back to my older Linksys system and cameras all work great again.
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@AR37 I would not use that last FW posted. There is much newer. Contact tplink support, or perhaps they will be good enough to share a link here
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@pjs_gsy I agree. I tried the older firmware and it made things worse. I have since switched back to my Google Nest Wifi Pro while I figure out what to do. Of note, as soon as I switched back to Nest, the issues disappeared.
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@AR37 I tried the older firmware but it did not help at all. I switched back to Nest Wifi Pro and the issues disappeared. This is definitely about the handling of 2.4 GHz traffic. Nest Pro doesn't have an IOT network. Instead, it just automatically steers my Nest cams to the right frequency and everything just works. The Decos can't seem to stablize my cams on 2.4 GHz. I confirmed that they were connected to my IOT network, but they would still buffer/bounce/drop.
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