We have this new camera and an older model. When we try to connect via the app to WiFi it either doesn't find our wifi or if it does it says wrong password (even though we've checked it loads of times) and to contact WiFi provider. After spending over an hour onto the phone at virgin, they've said as far as they can see everything of theirs is fine and we need to pay a tenner to get help from them to fix this problem. Before we upgraded our wifi router we never had an issue connecting our cameras. We've tried resetting everything, turning off the firewall, reinstalling the app, using both an android and apple phone but no joy. Any ideas welcomed!