Smart Dortbell Update Hang

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Smart Dortbell Update Hang

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Smart Dortbell Update Hang
Smart Dortbell Update Hang
2025-02-01 20:13:40 - last edited 2025-03-02 08:40:17
Tags: #D230
Model: Tapo D230S1  
Hardware Version: V1
Firmware Version: 1.1.15

Hello,

 

Just got a smart doorbell D230 connected to Tapo Hub 200.

 

- Current firmware 1.1.15

- HW version : 1.2

 

After i added it to Tapo app, I'm prompt to update to firmware V 1.1.19 Build 20240111 rel.67020.

 

But the update hangs at Installing and wont finish.

 

I have tried :

 

- Change from Cable to Wifi,

- Change Wifi network and did wofi sharing from 2 different mobiles connected to different mobile providers,

- reset the doorbell without success. 

- launch update from different devices ( Android and ios)

 

Any clues?

 

Device is unusable as long as it's not up to date since the app won't let le control it until i do the udpate.

 

Thank you

 

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#1
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1 Accepted Solution
Re:Smart Dortbell Update Hang-Solution
2025-02-05 01:57:17 - last edited 2025-03-02 08:40:17

  @MikeTango 

 

Restart both H200 hub and the D230 doorbell. Remove the microSD card on the hub if any. 

 

Please check if you can ring the hub remotely when your phone uses cellular data. If not, we need to resolve the remote control failure issue on the hub first, as the firmware update requires the device to connect to the cloud server. Check the suggestions here in Case 2. Cannot use the Tapo app to control my smart devices

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Smart Dortbell Update Hang
2025-02-04 04:57:47
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#2
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Re:Smart Dortbell Update Hang-Solution
2025-02-05 01:57:17 - last edited 2025-03-02 08:40:17

  @MikeTango 

 

Restart both H200 hub and the D230 doorbell. Remove the microSD card on the hub if any. 

 

Please check if you can ring the hub remotely when your phone uses cellular data. If not, we need to resolve the remote control failure issue on the hub first, as the firmware update requires the device to connect to the cloud server. Check the suggestions here in Case 2. Cannot use the Tapo app to control my smart devices

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#3
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