BE550/BE9300 - Drops data connection on WIFI
Hi there,
Having upgraded to the Archer BE550/BE9300 Tri-Band Wi-Fi 7 Router, I find that I experience an unreasonable amount of buffering which my previous router didn't do.
Anyone having the same issue and potenially found a resolution?
What is experience i have -
1) During browsing on my laptop(s), via the various family iPhones connected, and using applications such as Facebook, Instragram, YouTube etc. the application(s) frequently pause loading and the spinning wheel appears for 20 to 30 seconds. Being on a high speed broadabnd connection with 800Mb download and 45Mbit upload, and not experienceing this on the previous routher I unsure what else to try from what I done below.
Devices this is experienced on, all has the latest OS updates, driver updates,
1) iPhone 12 Pro (Wi-Fi 6), iPhone 13 Pro (Wi-Fi 6) and iPhone 16 Pro (Wi-Fi 7).
2) Surface Pro 8 (Wi-Fi 6 AX201 160MHz 5GHz, Channel 64, 1729,1297Mbps)
3) Macbooks Air (Wi-Fi 6)
Devices not experiencing the issue,
1) Desktop + xbox, which is cabled (CAT6) into the router.
Things tried to resolve the issue,
1) Optimising Wi-Fi channels
2) Adding, removing OFDMA/MU-MIMO (this is normally enabled)
3) Different Wi-Fi Security methods with WPA2-PSK[AES]+WPA-PSK[TKIP], WPA3-Personal, WPA3-Personal+WPA2-PSK[AES] - (WPA3-Personal, is normally enabled)
4) TWT On/Off (this is normally disabled)
5) Guest Wi-FI Off (this is normally disabled)
6) 6GHz Off (this is normally disabled)
7) Various Channel bandwidth (normally enabled 2.4GHz (20MHz), 5GHz (20/40/80/160MHz)) 64 DFS.
8) Smart connect (Enabled)
8) MLO On/Off
9) Updating DNS(s) to 1.1.1.1, 8.8.8.8
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Hello@stbrown ,
Thank you for contacting our community.
Your situation is indeed quite different from the descriptions of other users. I suggest that you start a new thread for your issue. In this way, we can follow up on your case separately and centrally.
In addition, you have created a EasyMesh network via Wireless backhaul or Ethernet backhaul? What is your network topology diagram?
Please tell me the hardware and firmware version of BE800 and BE550: How to find the hardware and firmware version of my TP-Link device
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Hi @Joseph-TP
Current Setup and Firmware
I am currently running Firmware Version 1.1.2 Build 20250317 rel.18331(4555) with Hardware Version Archer BE550 v1.0. There are no firmware updates available at this time.
Troubleshooting Attempts
I have already tried switching between 2.4GHz and 5GHz channels and have disabled Smart Connect. However, the issue persists across both frequency bands, regardless of the channel width selected. Even if adjusting these settings had resolved the issue, it would not be an acceptable long-term solution as it would negatively affect connection speeds.
Network Topology
The topology diagram is accurate, with the exception that there are also some wired devices connected to the BE550.
Connectivity Issue with NAS
At this stage, I cannot confirm whether the disconnection issue is limited to my NAS, as most of the other connected devices are smart home products that do not provide disconnection notifications. I currently have no way to verify if they are experiencing similar problems.
I will proceed with changing the DNS settings as suggested and report back on the outcome.
Router Interface Issues
I’m also encountering a separate but significant issue: I am frequently and randomly logged out when accessing the router’s web interface. Sometimes, I’m disconnected as soon as 10 seconds after logging in. This occurred multiple times just while trying to retrieve the firmware and hardware information mentioned above.
The issue is even worse on the Tether app, which logs me out even more frequently. The app often displays a message saying that another user has logged in, which I know is not the case. This makes it extremely difficult—if not impossible—to make and save any changes.
Overall Experience
Given the price point of this product, I find the number of issues unacceptable. A device at this level should not require this much troubleshooting effort from the user. I simply do not have the time, experience, or technical knowledge to deal with these ongoing problems. On top of that, I’m concerned that I may be unknowingly exposing myself to potential security risks due to misconfigurations or undetected network issues. The overall customer experience has been extremely frustrating and disappointing.
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@Joseph-TP Seriously your help is a joke, how the hell has TPLINK one of the most best network companys turn to absolute crap. You guys use to own the networking front I didnt know how awful you have gone. Do everyone a favour recall these units and give everyone there money back. I had one TPLINK agent on here telling me not to reply under peoples comment because my problem is not the same yet I had the exact same issues wifi issues with the people posting under this router, whatsapp randomly disconnecting on wifi7 on ipv6, packet loss literally everyday, spent days with you got nowhere, you assigned a engineer to me only for him to say I need to remote access ur pc, I said what pc my issue is with my phone and anything wireless he goes well I cant help you. He gave me some 1 year old beta bios and then said bye and that beta bios didnt even work lol. Also where am i supposed to pull a pc or laptop out from the sky? Then to make matters worse one of ur agents on here told me turn on a setting that didnt even exsist what am i supposed to do make it up and pretend it does. Seriously be honest with me when did you turn this bad? After I returned this router at a loss I got another brand router and not a single problem been enjoying my 1gb up and download speed. You actually owe me money for this crap, I will be taking this to ombudsman, you deserve to be investigated.
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@bagmanden I told you they just give a old beta bios that does not work
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@Joseph-TP Did you just say his situation is different then the others. Then my friend you have a reading problem, everyone here is having wifi issues as he described please explain whats different, I had this awful router connected to the ONT like this guy did exactly same problem phones and wireless devices disconnecting.
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Hi@AliA571,
I reviewed the process of following up your case. According to your situation, we gave priority to forwarding your case to senior engineers for follow-up. The Bios provided by the engineer is used to capture some log content of the router, which is convenient for analyzing possible interference factors in your network environment. The usage scenarios of each user are not exactly the same. Sometimes it is impossible to eliminate interference factors only through physical connection. This is why engineers need to check the settings of your router through your computer remotely. Of course, as a user, you have the right to refuse remote service to check the settings.
For the old Bios you mentioned, it is a universal beta firmware that can help engineers capture effective information to determine the problem. But you do not accept this method and reply to the engineer that you have returned the BE550. If you have successfully returned the product, it means that the router is no longer with you, so the engineer can no longer follow up on your case, right?
Senior engineers have followed up on different cases and successfully solved multiple cases. This also proves that this beta firmware is effective, rather than simply judging its role by the year.
If you are unable to install this beta firmware, you can report it to the engineer who is following up on your case, and the engineer will definitely be happy to help you install it.
I suggest that you continue to contact the engineer through the ticket to update the current working status of the router. I have learned that the engineer is also willing to continue to prioritize your case. Please stay tuned.
If you are willing to provide suggestions to other users, we are of course happy to do so and thank you for your enthusiastic sharing. However, please note that you repeatedly posting in the forum will not solve your problem.
In addition, we must also point out that we have made a lot of efforts in handling your case. If you continue to cooperate with the engineer's suggestions, I believe your problem will make progress.
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Hello @Charlieh66 ,
Thank you for getting back to me.
The tech team has been made aware of your issue; they will likely reach out to you via email to continue troubleshooting.
Please check your email inbox and confirm.
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Chirs wrote
I am having similar issues with the router with buffering issues and contiuous dropping of connection to TPG.
They have advised that it is a modem setting.
I have fibre to the premisis
I have a BE93000
Firmware Version1.0.5 Build 20250520 rel.74080(4155)Hardware VersionArcher BE550 v2.0The device says it is up to date.TPG and NBN indicate that the service is working correctly and that the modem is the issue.Everyone is blaming the router and yet it is up and running. It has the latest firmware and software and connection buffering appears to be an issue.I have tried DNS 8.8.8.8 and 1.1.1.1Same issue. Why would the ISP DNS be not working with the modem.Anyway, not happy with device performance and seems like no one is prepared to assist resolveChris
Hello @Chirs, we are excited to inform you that the Archer BE550 V2 has received a new official firmware update, which includes a range of new features that await you to explore:
New Firmware Update for Archer BE550 V2 to Support Multi-SSID, VPN Merge, New ECO Mode, and More
You can upgrade and install the latest firmware to see if the previously reported disconnection issue also gets resolved.
Your insights are valuable for continuous improvement!
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marcelocosta wrote
I have the same problem on Wi-Fi 6, be550 v2
Hello @marcelocosta,
Just as I responded to Chirs earlier, you can also upgrade and install the latest official firmware on your Archer BE550 V2 to see if your router's performance can be improved:
New Firmware Update for Archer BE550 V2 to Support Multi-SSID, VPN Merge, New ECO Mode, and More
Your insights are valuable for continuous improvement!
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@Joseph-TP I have the same issue as the original poster and have tried the same solves. I have a V1 router. DNS has not fixed it
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