@Joseph-TP you sir are a liar, and when someone lies I will call them out on it. I returned the ROUTER because your so called senior engineer DID NOT HELP ME ONE SINGLE BIT, HE INSTANTLY GAVE ME A BETA BIOS and I installed it and I informed him it does not work the same ISSUE happens. He then told me if that beta bios does not work then there is nothing he can do other then check the settings of the router via remote access, when I stated clearly the router was reset and the issue is with my android and wireless devices, he said if U don't have a pc there is nothing he can do. I have every email I can forward them to you which proves u just lied.

You said:

"If you have successfully returned the product, it means that the router is no longer with you, so the engineer can no longer follow up on your case, right?

So the bit where I installed the beta bios? And told Ur engineer it does not work, and Ur engineer saying if the beta bios doesn't work there is nothing he can do, other then remote access and check settings. This conversation happened in a magical world did it? I just had a dream about all of this happening? Since the router is no longer in my possession right? The emails Ur engineer sent me saying because the beta bios doesn't work he can't do anything else and because I don't have a pc he can't go any further to check my settings. He must have written those responses in alternative universe did he? You cant just magically ignore the email responses I have in my inbox by Ur engineer, like it didn't happen. You just sat there twiddling Ur thumbs hoping I don't bring up this again, when I have it written in email. Instead of trying to twist things I suggest you wake up and actually do something and stop lying. I hope to god tplink gets investigated for this. 

And THIS IS ANOTHER LIE, NO THAT OLD BIOS provided by the engineer is not used to capture some log content of the router. Because THE ROUTER generates logs regardless there is no special log menu with this beta bios. WHEN I ASKED YOUR SO CALLED SPECIAL CASE ENGINEER does this bios record or do anything different then the other bios versions regarding faults or even issues with the router,  HE STATED NO, I HAVE HIS RESPONSE IN WRITING, IN MY EMAIL FROM THE ENGINEER, WOULD U LIKE TO SEE THAT RESPONSE? OR ARE YOU GOING TO JUST IGNORE IT AND PRETEND IT DIDN'T HAPPEN, BECAUSE YOU JUST CLEARLY LIED AGAIN, THIS TIME regarding the old beta bios. Ur engineer CLEARLY STATED THE REASON THEY USE THIS bios because it is the most stable bios they have it doesn't have some special logs like you mentioned. 

If I am willing to provide suggestions? Sure RECALL THIS PIECE OF TRASH and give everyone a refund and tell your customers go elsewhere. And another suggestion stop Lying. 

This has to be some joke u made a lot of effort? Lol what effort the one where U just made up a lot of lies and had some magical dream about where U actually helped me. 

People if you are reading this, RETURN THE ROUTER AND GET SOMETHING ELSE, THIS IS WHAT SOLVED MY ISSUE TP LINK DIDN'T PROVIDE ANY HELP AND JUST OUT RIGHT NOW LYING. 

He did lol, he messaged me in another thread, this thread is from another user and is literally the same issue as you and I are having, this genius then says this is a COMPLETELY different issue and for me not to reply 😂, I have the screenshot saved. The worse bit is his buddy another tplink dude told me to turn on a setting that doesn't even exist like I am supposed to magically find it from a alternative universe, when I said to him the setting does not exist he just stop replying, again everything is screen shot and the conversation is saved, and now he's outright lieing lol about a magical beta bios when the engineer said the COMPLETE OPPOSITE to what he just wrote, 🤣 I have emails from his so called senior engineer telling me something completely different then what he just told me in a response which is a lie. 

  @Kevin_Z so not only can't you help you can't even read, seriously just quit Ur job. Do me a favour write Ur resignation letter and get another job. In my response the very first PARAGRAPH I CLEARLY WROTE WHY I RETURNED THE ROUTER. YOUR RESPONDING LIKE YOU CAUGHT ME OUT ON SOMETHING 🤣, THERE IS NOTHING YOU HAVE CAUGHT OUT, U HAVE A READING PROBLEM, I RECOMMEND QUIT UR JOB, AND LEARN TO READ, IS THIS A TP LINK POLICY JUTS IGNORE WHAT GOES AGAINST YOU AND TWIST EVERYTHING TO MAKE SOMEONE ELSE LOOK LIKE A LIAR. SORRY YOUR NARRATIVE ISN'T WORKING HERE, YOU JUST MADE UP A STORY JUST LIKE YOUR FRIEND DID WITH THE BETA BIOS. 

THIS WAS MY RESPONSE TO UR BUDDY:

"you sir are a liar, and when someone lies I will call them out on it. I RETURNED THE ROUTER because your so called senior engineer DID NOT HELP ME ONE SINGLE BIT, HE INSTANTLY GAVE ME A BETA BIOS and I installed it and I informed him it does not work the same ISSUE happens"

^^^^ THIS WAS CLEARLY WRITTEN IN MY RESPONSE AND I HAVE SAID MULTIPLE TIMES, IN MULTIPLE RESPONSES YOUR ENGINEER COULDN'T HELP ME HE OUTRIGHT SAID IF THE BETA BIOS DOESN'T WORK HE NEEDS TO CHECK THE SETTINGS. AND WHEN HE COULDN'T HE LEFT. SO I RETURNED THE ROUTER AND BOUGHT ANOTHER ONE. IF THIS IS GENUINELY DIFFICULT FOR YOU TO READ, JUST QUIT PLEASE GET ANOTHER JOB

  @Kevin_Z I am actually intrigued, Pease explain to me after you read my previous response to you, Also reading the response I sent to liar Joseph-TP, IN WHAT universe did you conjure up the conclusion I still have that piece of trash tplink router? HOW DID UR BRAIN come to this conclusion? This is why I am saying quit your job here, you can't read, this has to be the only conclusion, that you have a reading problem, if you don't then please englighten me, I am really interested in Ur response on how my text on the screen gave you this conclusion WHEN MY RESPONSE TO UR LYING FRIEND Joseph-TP AND MY RESPONSE TO YOU clearly said and clearly states AFTER THE SO CALLED HELP your engineer gave, the beta bios and then HE said if the beta bios didn't work he needs to check the settings and since he couldnt since I dont have a pc he said he can't help me further. I clearly wrote after these two steps, I returned the router. 

So let me get this clear, YOUR LYING BUDDY told me not write under someone else's posts because it's not the same, when it clearly was, then one of Ur TP LINK forum admins told me to active a setting that doesn't exist, then your lying buddy said the beta bios has magical abilities which record data and errors that other bios versions don't l, but when I asked the engineer he said the beta bios doesn't have anything different then official release bios versions other then it's the more stable. Now you by some magical means think I still have the router when I clearly stated I returned it when Ur engineer told me to do two things, 1) beta bios install 2) check settings.  What makes this even more funnier Ur lying friend Joseph said and I quote, "we must also point out that we have made a lot of efforts in handling your case". THIS HAS TO BE A JOKE RIGHT? PLEASE TELL ME JOSEPH IS JOKING HERE? SO THE ENGINEER GAVE ME A BETA BIOS which didn't fix my problem and to WHICH JOSEPH LIED ABOUT, and then when the engineer couldn't remote access my device since he needed a pc or laptop and I don't have either the help ended. So the TWO THINGS of help I was given BETA BIOS AND CHECK SETTINGS ARE A LOT OF EFFORT? SERIOUSLY? I have seen people have more effort taking dumps on the toilet.