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AX55 Pro drops 5G wifi connection

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AX55 Pro drops 5G wifi connection

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AX55 Pro drops 5G wifi connection
AX55 Pro drops 5G wifi connection
2025-03-23 15:53:59 - last edited 2025-04-08 02:21:48
Tags: #Network Connectivity
Model: Archer AX55 Pro  
Hardware Version: V1
Firmware Version: 1.3.1 Build 20240426 rel.31941(4555)

Hi!

 

Having trouble with my 5G wifi connection. Motorola edge 40 keeps intermittently dropping connection to 5G network (2,4ghz and wired connections works perfectly fine).

 

Everything is default settings apart from SSID and password...

 

Any ideas of what i can do to fix 5G connection?

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Re:AX55 Pro drops 5G wifi connection-Solution
2025-03-24 07:24:07 - last edited 2025-04-08 02:21:48

Hi@Mumse,

Please try the following suggestions:
    1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
    2) Login to the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
    3) For 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference. 
Changing Channel and Channel Width on a TP-Link Router (new logo)

 

In addition, can other 5G client access WiFi normally?

 


 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:AX55 Pro drops 5G wifi connection-Solution
2025-03-24 07:24:07 - last edited 2025-04-08 02:21:48

Hi@Mumse,

Please try the following suggestions:
    1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
    2) Login to the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
    3) For 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference. 
Changing Channel and Channel Width on a TP-Link Router (new logo)

 

In addition, can other 5G client access WiFi normally?

 


 

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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