Archer ax55 VPN failing

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Archer ax55 VPN failing

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Archer ax55 VPN failing
Archer ax55 VPN failing
2025-04-07 11:35:44 - last edited 2025-04-25 06:53:25
Tags: #VPN #DNS leak
Model: Archer AX55  
Hardware Version: V1
Firmware Version:

Hello 

 

I ve been trying to setup a VPN client on my AX55 router, i choose Surfshark since it is one of your recommended providers.

 

The process was successful but the result was a huge difference in speed - it falls from 180 mbps to 50mbps AND when i run a DNS leak test i can see my ISP provider which means that the VPN is not working properly. I m aware that a speed reduction is expected but it is almost 70% and most of all there is a DNS leak.

 

I tried to resolve this issue with Surfshark with many different configurations - the conversation lasted over a month - but couldn't figure out a solution, they said to resolve this with Tp-link and till then to use the app on every device which works fine but it's not a viable solution since some devices like my TV are not supported.

 

The router otherwise works fine, it is on the latest firmware and most of all the DNS issue us really frustrating. Is there something that could be done? 

 

Thank you

 

Giannis 

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1 Accepted Solution
Re:Archer ax55 VPN failing -Solution
2025-04-08 09:22:03 - last edited 2025-04-25 06:53:25

Hi @JonSt

Thank you for reporting your issue to our community.

 

For your issue, could you please take screenshots with error message and send here?

Here are some suggestions may help you:

1. Check the DNS settings and try changing to Google DNS;
2. Enable DoH;
3. Check if IPv6 is enabled? If yes, please disable IPv6.

 

Feel free to reply here if you have any update.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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1 Reply
Re:Archer ax55 VPN failing -Solution
2025-04-08 09:22:03 - last edited 2025-04-25 06:53:25

Hi @JonSt

Thank you for reporting your issue to our community.

 

For your issue, could you please take screenshots with error message and send here?

Here are some suggestions may help you:

1. Check the DNS settings and try changing to Google DNS;
2. Enable DoH;
3. Check if IPv6 is enabled? If yes, please disable IPv6.

 

Feel free to reply here if you have any update.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △New Firmware Update for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#2
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