TD-W9980 crashing: TP-Link need to fix this issue ASAP!

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Re:TD-W9980 crashing: TP-Link need to fix this issue ASAP!
2015-06-13 23:08:34
Using an IR dot I measured 40C at the top

TOP shell at the middle 40C
Bottom on the sticker 50C

Disabling uPnP now...
Waiting 1 hrs
New temp ?
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#12
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Re:TD-W9980 crashing: TP-Link need to fix this issue ASAP!
2015-06-14 01:15:46
same temp now
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#13
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Re:TD-W9980 crashing: TP-Link need to fix this issue ASAP!
2015-06-15 17:01:31
What's the temperature indoor and outdoor? Crashing continues even with UPnP disabled?
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#14
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Possible problem
2015-06-28 02:25:31
Hi
I have been experiencing 5ghz dropouts and router crashes. I decided to buy a laptop cooler tray from poundland as it was the perfect size and now the router is working ok and keeping cool. I think the router is overheating and this is causing the problems. It could do with more vents in it. I updated to the latest firmware and it is working ok now with the fan attached
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#15
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TD-W9980 still crashing after cooling intallation
2015-09-06 15:00:49
Hi All

I have bought the TD-W9980 two months ago to replace the default VDSL Wind router. Unfortunately seems that I have spend 80Euros for nothing . :(
Despite the promising look the device is not meeting my or from what I have seen in the thread our expectations. It is crashing all the time sometimes the wireless sometimes the NAT making everyone life miserable. In the beginning I believed that I can live without torrent downloads but the problem is not just that , It crashes when many devices are connected to it for unknown reasons (nothing on log entry to point where the issue may be). I am since it is still on warranty thinking to return it but I am afraid that it will be very difficult or possibly unwilling to reproduce the problems and verify the faults. So as a last hope I am going to join this forum to raise a strong voice with you hopping that TP-Link will have a look on the firmware of the device.

Regards
Panos
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#16
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Re:TD-W9980 crashing: TP-Link need to fix this issue ASAP!
2015-09-06 17:54:58
What's the firmware version of your W9980?
How many devices are connection when it crashes?
ADSL light and internet light are normal all the time?
Did you try to contact TP-LINK support team?
http://ticket.tp-link.com/index.php?/Tickets/Submit
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#17
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Re:TD-W9980 crashing: TP-Link need to fix this issue ASAP!
2015-09-07 13:27:22
Firmware is the latest stable version I suppose (0.6.0 1.12 v0021.0 Build 150507 Rel.40130n)
unless there is a beta version around.

How many devices it is impossible to know because it crashes an I can't access it I have to reboot ...
but i believe that are between to 7-9 (phones, pads, pc,....).

Failure of lights actually has two states


[*]Failure an both DSL and internet light on
[*]Failure with only Internet light off (sometimes I can still access internet to the devices with fixed IP's)


Perhaps it is a good idea to raise a ticket an see what the support has to say. I will do that and update with the reply.
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#18
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Re:TD-W9980 crashing: TP-Link need to fix this issue ASAP!
2015-10-31 22:20:56
Im having the same problems.

I have the latest firmware (0.6.0 1.12 v0021.0 Build 150507 Rel.40130n) I think
I only connect about 6 devices and not all at the same time.

I can see from the lights the router does two things. Firstly I get frequent DSL and internet drops. I see the routers Sync and internet light go out and then it attempts to sync again.

Secondly, If the syc drops too often like every few minutes it always tries to reconnect. It then seems to get very warm. Then it appears to reset itself. All the lights go hard green and then go out, then it boots up again. When I go to look at the router stats page it has reset the time to 1970.

Is there any fix for this yet?

Will TP-Link give me a different model because it is ruining my upload and download speeds due to DLM thinking my line is not stable?
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#19
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Same issue here
2015-12-16 23:35:53
I have the same issue, but with a TD-W8980, firmware: 0.6.0 1.8 v000e.0 Build 150514 Rel.40138n
It's getting really hot at times, so hot I can barely touch it, I'll try one of these laptop fan coolers sometime, but this shouldn't be necessary!
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#20
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Re:TD-W9980 crashing: TP-Link need to fix this issue ASAP!
2016-03-11 18:59:16
Same as me TD-W9980
last firmware; both wifi band activated and about 10 devices connected
First both wifi band crash and stop; no access to firmware but i was downloading one big file and only the pc connected by ethernet and downloading continue until end of download during 40 mn without any hang...
modem connected with IPoA ADSL2+ and seems to stay connected after crash. No acces with other pc on ethernet ports.
everything normal after power reboot but severals hangs during the day ;+((
pls provide us a fix ! thanks
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#21
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