Web protection blocks BBC sites
The Deco worked fine until I decided to install the 1 year free trial of Security+ or Homeshield, whatever it is branded.
BBC news and other links stopped working. I didn't notice any other issues. Errors included connection closed and certificate errors.
I connect via Vodafone UK broadband, and also via their phone network so I was able to isolate it to the Deco by switching off WiFi on my phone and the BBC sites became accessible.
I disabled the web protection, but it still didn't work. I then disabled all 3 systems, web protection, IoT and intrusion prevention. Access was then restored.
Previously I had an Asus router, and their system worked fine (was also free).
The web protection is useless to me if it causes web sites to reject my connection by its intrusive design.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Pretty much exactly the same problem here. Currently working with tp-link support to sort it. The temporary solution I did was disable TLS 1.3 hybridized Kyber support in Chrome.
@IanMSpencer
- Copy Link
- Report Inappropriate Content
Hi, welcome to the community.
Could you please refer to this link to submit the Deco APP log and also include the inaccessible BBC sites in the email so that I can invite the senior engineer to have a further check?
Wait for your reply.
Best regards.
- Copy Link
- Report Inappropriate Content
Pretty much exactly the same problem here. Currently working with tp-link support to sort it. The temporary solution I did was disable TLS 1.3 hybridized Kyber support in Chrome.
@IanMSpencer
- Copy Link
- Report Inappropriate Content
@IanMSpencer
Hi Ian
I installed the WPA4220T kit after having issues with my BT Broadband Hub 2 router not reaching areas of the house.
I've also had issues accessing the BBC website and other websites for no apparent reason, but after switching to Sky Broadband I've realised the issue was with the WPA4220T, which I'd initially set up with the same SSID name as my main broadband to get a mesh effect connection.
Can you advise how you turned off the three elements that let you connect to these sites without issue?
Kind regards
- Copy Link
- Report Inappropriate Content
@Bewildered52 under the security tab I switched off bottom to top, it seemed that disabling web protection only left the problem in place, but also it stopped being able to disable intrusion protection. So, switch off IoT protection, then Intrusion protection, then Web Protection then access should work.
My understanding is that the BBC detect the routing through a third party site and reject the connection.
- Copy Link
- Report Inappropriate Content
Mine's exactly the same. I haven't managed to make it work at all yet. Temporarily reverted one of my old x68 units to be master & now bbc can be accessed ok. Must be issue with XE75. Going to take the XE75 kit back for refund as pretty crap if you can't access BBC in UK!
- Copy Link
- Report Inappropriate Content
Hi, welcome to the community.
Deco X68_V1 also uses the HomeShield service kit, just like Deco XE75_V1. There might be something else.
I noticed you also submitted a support ticket, and I'd like to follow up on your case via email.
Please refer to the email for more suggestions later.
Thank you very much.
Best regards.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 637
Replies: 6
Voters 1
