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After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle

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After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle
After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle
2025-04-17 09:29:03 - last edited 2025-06-19 01:49:11
Model: Deco BE65  
Hardware Version: V1
Firmware Version: 1.1.0 Build 20250212 Rel. 12931

Earlier this week, an update was offered for my BE65 through the app. I've installed it, and since then I run into the issue where about 2-3 times a day the BE65 loses it's internet connection and can't be restored until a full power cycle.

A day later a new firmware update was automatically installed, so I figured more people had complained about this and a bug was fixed. However, still same behaviour.

 

I've tried installing a previous firmware version, but that fails. I've also tried installing the latest Beta firmware, but this upgrade also fails. (both using the Web UI)

 

Please help me  :-)

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#1
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1 Accepted Solution
Re:After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle-Solution
2025-04-18 01:47:55 - last edited 2025-06-19 01:49:03

  Update:

Hi All,

A new firmware version 1.1.1 is ready for testing, which has improved the overall network stability.

Please install this version first to see whether your issue can be fixed:

Deco BE65_V1_1.1.1 Firmware Update: Further Enhance Overall Network Stability

Best regards.

 

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#3
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5 Reply
Re:After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle
2025-04-17 17:50:17

  @Theo11 same thing is happening to me with my Deco BE65 since the firmware update 

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#2
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Re:After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle-Solution
2025-04-18 01:47:55 - last edited 2025-06-19 01:49:03

  Update:

Hi All,

A new firmware version 1.1.1 is ready for testing, which has improved the overall network stability.

Please install this version first to see whether your issue can be fixed:

Deco BE65_V1_1.1.1 Firmware Update: Further Enhance Overall Network Stability

Best regards.

 

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
Recommended Solution
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#3
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Re:After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle
2025-04-23 07:32:07 - last edited 2025-04-23 07:32:54

@David-TP Hi this is also happening to me since the firmware 1.1 build 2025012 12931  was installed a few days agao, every day its losing wifi, highly annoying as it was solid and now i have to keep turning off the device and back on.
My internet is an IFFT from Aquiss net UK

I will upload a screenshot of mine tomorrow when it stops working again.

Paul

 

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#4
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Re:After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle
2025-04-25 01:36:36

  @pr1970 

Hi, Thanks for the update.

I notice the case has been escalated to the senior engineer for further assistance.

Please check the email for more suggestions.

Best regards.

 

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.
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#5
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Re:After firmwareupdate this week, my BE65 randomly loses internet connection untill a powercycle
2025-04-28 17:56:30
Yes correct, support logged in and downgraded the firmware to 1.0.8 and no longer having issues. Thanks
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#6
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