Tp-link modem not loading data to iSolarCloud app, need to separate 2.4GHz from 5GHz signal

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Tp-link modem not loading data to iSolarCloud app, need to separate 2.4GHz from 5GHz signal

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Tp-link modem not loading data to iSolarCloud app, need to separate 2.4GHz from 5GHz signal
Tp-link modem not loading data to iSolarCloud app, need to separate 2.4GHz from 5GHz signal
2025-04-17 11:49:24 - last edited 2025-04-28 01:34:10

TP-Link model no VX420-G2v has 2.4GHz and 5Ghz signals for WiFi. I've been told iSolarCloud and my solar system will only accept 2.4GHz signal to feed date. ISolarCloud app says it's offline . Inverter is sungrow and system is producing. 
how can I separate the 2.4GHz signal so solar will read? 
I'm with Dodo for internet now, they said they cannot help. So grow solar cloud people said they can't help. Verified solar system is working fine. 
any help much appreciated. 
thanks in advance 

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#1
1 Accepted Solution
Re:Tp-link modem not loading data to iSolarCloud app, need to separate 2.4GHz from 5GHz signal -Solution
2025-04-18 05:50:33 - last edited 2025-04-28 01:34:10

Hi @Twin1,

Thank you for reporting your issue to our community.

If you want to change wireless settings of VX420-G2v, please go to Advanced > Wireless > Wireless Settings. Locate the Band Steering section and turn the button off.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click Or ☆Recommended Solution if the post/answer helps.
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#2
4 Reply
Re:Tp-link modem not loading data to iSolarCloud app, need to separate 2.4GHz from 5GHz signal -Solution
2025-04-18 05:50:33 - last edited 2025-04-28 01:34:10

Hi @Twin1,

Thank you for reporting your issue to our community.

If you want to change wireless settings of VX420-G2v, please go to Advanced > Wireless > Wireless Settings. Locate the Band Steering section and turn the button off.

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2
Re:Tp-link modem not loading data to iSolarCloud app, need to separate 2.4GHz from 5GHz signal
2025-04-18 21:33:55 - last edited 2025-04-21 14:30:18

Try logging into the TP-Link router settings via browser (usually 192.168.1.1) and look under Wireless settings—you can give the 2.4GHz and 5GHz networks different names (SSIDs) so you can connect the inverter to the right one xtreme lash adhesive. I had a similar issue with a smart plug and this worked.

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#3
Re:Tp-link modem not loading data to iSolarCloud app, need to separate 2.4GHz from 5GHz signal
2025-04-26 12:57:24

  @Joseph-TP 

thank you 

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#4
Re:Tp-link modem not loading data to iSolarCloud app, need to separate 2.4GHz from 5GHz signal
2025-04-26 12:58:23
Thank you I’m hoping I can succeed with that.
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#5