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Experiencing internet routing issue on wifi 5ghz

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Experiencing internet routing issue on wifi 5ghz

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Experiencing internet routing issue on wifi 5ghz
Experiencing internet routing issue on wifi 5ghz
2025-04-17 12:51:37 - last edited 2025-05-18 15:16:13
Tags: #Network Connectivity #Access Point Mode
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.3.3 build 20240628 rel. 37017

We experiencing wifi routing issues when we use this router as wifi ap and only when we use 5ghz channel. 

 

Is there any known issues with 5gh channel. I try to change the band wide to 20 but still not resolving this issues. It happen both on my phone and wife. So definitely not the phone issues. 

 

Please advice. 

 

Thanks in advance. 

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#1
1 Accepted Solution
Re:Experiencing internet routing issue on wifi 5ghz-Solution
2025-04-18 03:18:00 - last edited 2025-05-18 15:16:13

Hi@UratKawat ,

Thank you for reporting your issue to our community.

 

May I know what is the operation mode of the router? Is the 5Ghz connection unstable? What about 2.4Ghz connections?

Here are some suggestions may help you: 

1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
2) Login to the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
3) For 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

Please refer to Changing Channel and Channel Width on a TP-Link Router (new logo)

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2
1 Reply
Re:Experiencing internet routing issue on wifi 5ghz-Solution
2025-04-18 03:18:00 - last edited 2025-05-18 15:16:13

Hi@UratKawat ,

Thank you for reporting your issue to our community.

 

May I know what is the operation mode of the router? Is the 5Ghz connection unstable? What about 2.4Ghz connections?

Here are some suggestions may help you: 

1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
2) Login to the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
3) For 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

Please refer to Changing Channel and Channel Width on a TP-Link Router (new logo)

Welcome to Our Community! Get the latest posts: △New Firmware for Archer GE550/GE650 V1 Introduces AI-QoS, EasyMesh IoT Expansion, and More! △New Firmware Releases for Archer BE805 V1/BE450 V1 to Support VPN Merge, New ECO Mode, and More! More posts, please see: △ Get the Ongoing Pre-release Firmware for Wi-Fi Routers Here— Subscribe for Updates! Urgent problems with your Wi-Fi Router, Range Extender, or DSL Modem? Please reach out via private Messages or @Joesph-TP in your new thread directly. Click △ Or ☆Recommended Solution if the post/answer helps.
Recommended Solution
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#2

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