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Experiencing internet routing issue on wifi 5ghz

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Experiencing internet routing issue on wifi 5ghz

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Experiencing internet routing issue on wifi 5ghz
Experiencing internet routing issue on wifi 5ghz
2025-04-17 12:51:37 - last edited 2025-05-18 15:16:13
Tags: #Network Connectivity #Access Point Mode
Model: Archer AX55  
Hardware Version: V1
Firmware Version: 1.3.3 build 20240628 rel. 37017

We experiencing wifi routing issues when we use this router as wifi ap and only when we use 5ghz channel. 

 

Is there any known issues with 5gh channel. I try to change the band wide to 20 but still not resolving this issues. It happen both on my phone and wife. So definitely not the phone issues. 

 

Please advice. 

 

Thanks in advance. 

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1 Accepted Solution
Re:Experiencing internet routing issue on wifi 5ghz-Solution
2025-04-18 03:18:00 - last edited 2025-05-18 15:16:13

Hi@UratKawat ,

Thank you for reporting your issue to our community.

 

May I know what is the operation mode of the router? Is the 5Ghz connection unstable? What about 2.4Ghz connections?

Here are some suggestions may help you: 

1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
2) Login to the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
3) For 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

Please refer to Changing Channel and Channel Width on a TP-Link Router (new logo)

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
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Re:Experiencing internet routing issue on wifi 5ghz-Solution
2025-04-18 03:18:00 - last edited 2025-05-18 15:16:13

Hi@UratKawat ,

Thank you for reporting your issue to our community.

 

May I know what is the operation mode of the router? Is the 5Ghz connection unstable? What about 2.4Ghz connections?

Here are some suggestions may help you: 

1) Make sure the Router is properly placed, it should be put in open area instead of inside a cabinet or shelf.
2) Login to the web management interface of the Router, go to Advanced > Wireless > Wireless Settings, change the wireless channel into another one.
3) For 5G wireless client devices, adjust 5GHz channel width into 80MHz or 40MHz to avoid interference.

Please refer to Changing Channel and Channel Width on a TP-Link Router (new logo)

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: △Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △Tether KidShield Test Recruitment - Safeguarding Children's Online Experience If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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