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0 Camera TAPO C500 in the past

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0 Camera TAPO C500 in the past

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
0 Camera TAPO C500 in the past
0 Camera TAPO C500 in the past
2025-04-27 21:16:18 - last edited 2025-05-09 09:04:01
Model: Tapo C500  
Hardware Version: V1
Firmware Version:

Since April 25, 2025, all TAPO C500 cameras have come back at the beginning of April... If this is an April fool's joke, it's not funny at all... All recordings are ruined, and it's impossible to access recordings after April 02....
All dates displayed, but not clickable
And I don't know what happens to registrations made between the bug and now!
Are they overwritten?
How can I block any attempt to delete them?
I'm worried about my recordings...
I have a beautiful deer grazing!

 

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#1
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1 Accepted Solution
Re:0 Camera TAPO C500 in the past-Solution
2025-04-29 12:49:08 - last edited 2025-05-09 09:04:01

  @Wayne-TP Back to normal yesteday à noon. All 3 cameras has returned in the présent.

Thank's

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#3
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Re:0 Camera TAPO C500 in the past
2025-04-29 01:31:30

  @Manu_4BB9A 

 

Do you use a microSD card to record videos or have a Tapo Care subscription for cloud videos? Make sure to switch to the correct tab (Cloud/SD card)on the Playback page to check the corresponding videos.

 

During this time, was the camera recording videos normally? Were there videos available before April 25? If you have any pictures from before and after the issues occurred, please share them here.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:0 Camera TAPO C500 in the past-Solution
2025-04-29 12:49:08 - last edited 2025-05-09 09:04:01

  @Wayne-TP Back to normal yesteday à noon. All 3 cameras has returned in the présent.

Thank's

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#3
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Re:0 Camera TAPO C500 in the past
2025-04-30 01:35:25

  @Manu_4BB9A 

 

Glad to hear that!

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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