Real-time protection - blocking traffic

Hozainov

2025-04-29 16:52:29 - last edited 2025-04-30 03:59:29

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Registered: 2025-04-29

Real-time protection - blocking traffic

2025-04-29 16:52:29 - last edited 2025-04-30 03:59:29

Tags: #Device Isolation #KidShield #HomeShield

Model: Archer AX6000

Hardware Version: V2

Firmware Version: 1.2.1 Build 20250221 rel.13966(4555)

I notice that when I activate ant of security real-time protection (I.e. Malicious Content Filter, Intrusion Prevention System, or, Infected Device Quarantine) my wi-fi acting as isolated network, means I can not access from wi-fi connect device any other devices on network (printers, NAS, Plex and others). When I'm connect directly via wire I do have access to other devices.

Any ideas how to active the protection without blocking my network?

1 Accepted Solution

Kevin_Z

2025-04-30 03:59:24 - last edited 2025-04-30 03:59:29

Posts: 22567

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Registered: 2018-12-24

Re:Real-time protection - blocking traffic-Solution

2025-04-30 03:59:24 - last edited 2025-04-30 03:59:29

Hello @Hozainov

Thank you very much for reporting an issue with the router.

Our development team has provided an open public beta firmware to help locate and resolve the issue, and I've updated it in the following thread. Please install the beta firmware on your AX6000 and enable the Antivirus to check if it fixes the issue:

Devices Fail to Access the Internet After Updating Archer AX6000 V2 Firmware to 1.2.1

If the internet still doesn't work properly after installing the beta firmware, please check if QoS is enabled on the AX6000 V2 but without a specific bandwidth configuration. Ensure the bandwidth is set correctly as per your requirements, or disable QoS to see if that resolves the issue.

If the problem persists, please post a screenshot of your QoS settings on the AX6000 for further investigation.

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Real-time protection - blocking traffic

Real-time protection - blocking traffic

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