WiFi 2.4 not working on archer ax6000

Joseph-TP

2025-05-07 02:10:53

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Re:WiFi 2.4 not working on archer ax6000

2025-05-07 02:10:53

Hi@rigauli,

Thank you for reporting your issue to our community.

For your issue, please try the following suggestions.

Hard reset the router correctly:Use a pin to press and hold the reset hole until the LED begins circulating blue to its factory default settings.
Make sure the 2.4G/5G network is enabled and not hidden.
Check whether all your devices can't see the TP-LINK WI-FI, if only certain devices, update the driver or system on your wireless client device.

Feel free to reply here if you have any update.

Check Out the Latest Posts: △ Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △ Pre-release Firmware for Archer AX80 Supports EasyMesh in AP Mode, DoH/DoT, ECO Mode, and More △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △ Tether KidShield Test Recruitment - Safeguarding Children's Online Experience

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#2

rigauli

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2025-05-07 08:52:53

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Re:WiFi 2.4 not working on archer ax6000

2025-05-07 08:52:53

Thanks @Joseph-TP

Hard reset : done3x
The "2.4G button" does no exist (or hidden). Only 5G yes/no and smart yes/no.
No 2,4 visbile by any devices (when smart off).

thanks

lionel

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#3

Joseph-TP

2025-05-08 03:51:43 - last edited 2025-05-08 03:52:02

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Re:WiFi 2.4 not working on archer ax6000-Solution

2025-05-08 03:51:43 - last edited 2025-05-08 03:52:02

Hi@rigauli,

Thank you for your detailed test results.

Please install Archer AX6000(EU)_V1_1.3.1 Build 20230731 and downgrade firmware to previous version.

Please refer to How to Upgrade the Firmware to manually update the firmware.

If the issue persists, please contact local support for further help.

Check Out the Latest Posts: △ Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △ Pre-release Firmware for Archer AX80 Supports EasyMesh in AP Mode, DoH/DoT, ECO Mode, and More △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △ Tether KidShield Test Recruitment - Safeguarding Children's Online Experience

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#4

rigauli

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2025-05-08 04:40:27

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Re:WiFi 2.4 not working on archer ax6000

2025-05-08 04:40:27

Thanks @Joseph-TP

downgraded, same Issue ;-(

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#5

Joseph-TP

2025-05-08 05:39:48

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Re:WiFi 2.4 not working on archer ax6000

2025-05-08 05:39:48

Hi@rigauli,

The 2.4Ghz may have stopped broadcasting, please contact local support for further help.

Check Out the Latest Posts: △ Pre-release Firmware for Archer AX50 Introduces New Parental Control Features and Enhancements △ Pre-release Firmware for Archer AX80 Supports EasyMesh in AP Mode, DoH/DoT, ECO Mode, and More △Introducing AI QoS: Elevate Your Gaming Experience on the Archer GE800 Gaming Router △Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN △ Tether KidShield Test Recruitment - Safeguarding Children's Online Experience

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WiFi 2.4 not working on archer ax6000

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