Unable to Login to Deco App on my New phone

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Unable to Login to Deco App on my New phone

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Unable to Login to Deco App on my New phone
Unable to Login to Deco App on my New phone
2025-05-02 02:05:31 - last edited 2025-06-23 02:59:01
Model: Deco XE75 Pro  
Hardware Version:
Firmware Version:

I got a new phone and deleted the information on my old phone. Now I need to log into my account with my new phone but it requires two-step verification(Two-step verification: The verification code has been sent to your trusted device via Deco push notification)

Because my old phone no longer has data, it cannot receive the verification code.
and there is no option to use email verification

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1 Accepted Solution
Re:Unable to Login to Deco App on my New phone-Solution
2025-05-03 12:48:10 - last edited 2025-06-23 02:59:01

  @tsitdept 

Hi, the authentication code can also be sent via email address:

Enable Two-Factor Authentication (2FA) for Deco APP

Best regards.

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Re:Unable to Login to Deco App on my New phone-Solution
2025-05-03 12:48:10 - last edited 2025-06-23 02:59:01

  @tsitdept 

Hi, the authentication code can also be sent via email address:

Enable Two-Factor Authentication (2FA) for Deco APP

Best regards.

Recommended Solution
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#2
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