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I can’t download video on my C500 even though I am on the same network. I don’t have any VPN

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I can’t download video on my C500 even though I am on the same network. I don’t have any VPN

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I can’t download video on my C500 even though I am on the same network. I don’t have any VPN
I can’t download video on my C500 even though I am on the same network. I don’t have any VPN
2025-05-03 07:35:05 - last edited 2025-06-12 03:15:49

I can’t download video on my C500 even though I am on the same network. I don’t have any VPN.

 

I've tried in my iphone and samsung with Tapo App. There are no other wifi in my house.

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Re:I can’t download video on my C500 even though I am on the same network. I don’t have any VPN-Solution
2025-05-05 12:59:16 - last edited 2025-06-12 03:15:49

  @Tree24 

 

  • Restart both the camera and your phone.
  • Make sure the Tapo app and camera firmware are updated.
  • Turn off cellular data on your phone to avoid network switching. 

 

What error do you receice? Please share a screenshot here. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:I can’t download video on my C500 even though I am on the same network. I don’t have any VPN-Solution
2025-05-05 12:59:16 - last edited 2025-06-12 03:15:49

  @Tree24 

 

  • Restart both the camera and your phone.
  • Make sure the Tapo app and camera firmware are updated.
  • Turn off cellular data on your phone to avoid network switching. 

 

What error do you receice? Please share a screenshot here. 

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
Recommended Solution
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