App real time monitoring not working anymore, Deco still offline when main ISP router is back online

App real time monitoring not working anymore, Deco still offline when main ISP router is back online

App real time monitoring not working anymore, Deco still offline when main ISP router is back online
App real time monitoring not working anymore, Deco still offline when main ISP router is back online
2025-05-05 05:34:06 - last edited 2025-06-23 03:55:50
Model: Deco M4  
Hardware Version: V2
Firmware Version: 1.7.0 Early access

Sir,

 

I have 3 Deco m4s installed at my residence. One is main deco which is in router mode. Its IP is 192.168.1.1. The ISP router is 192.168.0.1. 

 

my setup is like 

isp router -----> Main deco m4 (router mode) ----> Switch -------> 2 satellites deco m4

 

I have 3 issues/ problems

 

1st issue (Current Issue)

I have updated version (3.9.50) of deco app installed on my ios. Everything was working well, but probably after 1st may 2025, the real time monitoring of devices and decos stoppped. Not its showing download zero and upload zero. Neither it is showing interenet speed of any clients. The network consumption usage statistics is also zero. I have removed and reinstalled app but it didnt work. This problem is being faced by many people who uses deco as i have discussed it with them.

 

Earlier, The network usage statistics were also not correct.

 

2nd issue (Current Issue)

Everything works well till a point. When the main isp router goes offline and comes back online, the decos still remain offline. I have to manually reboot isp router and decos all together to make it work again. Individual rebooting of decos and isp router doesnt work. The entire setup has to be rebooted altogether.

 

Note : The internet settings were like I had enabled static ip in deco. 

 

Please resolve these issue as I have started feeling that purchasing deco was a wrong decision

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#1
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1 Accepted Solution
Re:App real time monitoring not working anymore, Deco still offline when main ISP router is back online-Solution
2025-05-07 07:46:23 - last edited 2025-06-23 03:55:50

  @Himanshu-yadav 

Hi, I do hope you could help me submit the APP log.

ARGamingPK1 used to mention the same issue of "blank real-time speed rate", but now it no longer exists. The incorrect consumption usage statistics in Reports still showed up, though. Then, I didn't find more similar feedback in the past 3-4 days.

I explained earlier that the "real-time speed rate" is just for reference and doesn't mean anything useful-How to Understand Speed Rates on the Deco APP

 

For the second issue, I think you might have reported before updating to 1.7.0? It sounds rather familiar.

Have you tried to set Deco M4 into "Access Point" mode and reserved IP addresses for Deco on the ISP router, if you wish to have a fixed IP on all the Deco units?

Thank you very much.

Best regards.

 

 

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#3
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Re:App real time monitoring not working anymore, Deco still offline when main ISP router is back online
2025-05-06 07:44:36 - last edited 2025-05-06 08:43:00

  @Himanshu-yadav Share App Logs to TP-LINK

Please & Thank You !! ❤️
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#2
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Re:App real time monitoring not working anymore, Deco still offline when main ISP router is back online-Solution
2025-05-07 07:46:23 - last edited 2025-06-23 03:55:50

  @Himanshu-yadav 

Hi, I do hope you could help me submit the APP log.

ARGamingPK1 used to mention the same issue of "blank real-time speed rate", but now it no longer exists. The incorrect consumption usage statistics in Reports still showed up, though. Then, I didn't find more similar feedback in the past 3-4 days.

I explained earlier that the "real-time speed rate" is just for reference and doesn't mean anything useful-How to Understand Speed Rates on the Deco APP

 

For the second issue, I think you might have reported before updating to 1.7.0? It sounds rather familiar.

Have you tried to set Deco M4 into "Access Point" mode and reserved IP addresses for Deco on the ISP router, if you wish to have a fixed IP on all the Deco units?

Thank you very much.

Best regards.

 

 

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#3
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Re:App real time monitoring not working anymore, Deco still offline when main ISP router is back online
2025-05-07 09:24:56
Sir, I ahve done all what you have asked me to do. I explain my todays situation to you. My deco is in Router mode. Everything was going well, suddenly the isp went down and came back online My Decos are still offline, they have disrupted my entire home network. Now this situation will only solve once i reboot the isp and main deco and all together. But this is not how decos should function. I am not at home to reboot all these things. Deco has added misery to my life They show the same problem even in AP mode
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#4
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