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Rouer can't see the internet conection

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Rouer can't see the internet conection

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Rouer can't see the internet conection
Rouer can't see the internet conection
2025-05-05 09:24:31 - last edited 2025-05-28 08:11:22
Tags: #Network Connectivity #Installation
Model: Archer AX11000  
Hardware Version:
Firmware Version:

Hello.

Tried connecting my Archer AX11000 into my new network connection and it cannot see the internet, Tried all the usual things like connect then power up etc.

Connected an older TP Link router and it accesses the internet fine.

Have reset the Archer with the pin hole in the back, tried again and no luck.

The router worked perfectly fine before moving house, now it seems to be useless.

 

REgards

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1 Accepted Solution
Re:Rouer can't see the internet conection-Solution
2025-05-07 09:14:54 - last edited 2025-05-28 08:11:22

Hi @Rollercoaster,

Thank you for contacting our community.

If the router has no internet or internet is offline, please try the steps below:

    1. Identify whether your router or ISP is the problem by connecting your PC directly to the modem to check the internet access. If the Internet is not working, contact your ISP.

    2. Turn off the Modem and the Router, then power on the Router, turn on the modem once the router is fully powered on.

    3. Log in to the web UI via http://tplinkwifi.net and follow the Quick Setup to set it up.

Welcome to Our Community！ Check Out the Latest Posts: △New Firmware for Archer BE800 V1 to Support VPN Merge, EasyMesh Guest/IoT Network Extend, and More △Enhanced EasyMesh Support with Extended Guest/IoT/MLO Networking and Advanced Features for BE550 V2 △New Firmware for Archer BE900 V2 to Support Multi-WAN, DoH/DoT, EasyMesh in AP Mode and More △New Firmware for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More If you found the post or response helpful, click Helpful. If an answer solves your problem, click Recommended Solution so that others can benefit from it.
Recommended Solution
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#2
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Re:Rouer can't see the internet conection-Solution
2025-05-07 09:14:54 - last edited 2025-05-28 08:11:22

Hi @Rollercoaster,

Thank you for contacting our community.

If the router has no internet or internet is offline, please try the steps below:

    1. Identify whether your router or ISP is the problem by connecting your PC directly to the modem to check the internet access. If the Internet is not working, contact your ISP.

    2. Turn off the Modem and the Router, then power on the Router, turn on the modem once the router is fully powered on.

    3. Log in to the web UI via http://tplinkwifi.net and follow the Quick Setup to set it up.

Welcome to Our Community！ Check Out the Latest Posts: △New Firmware for Archer BE800 V1 to Support VPN Merge, EasyMesh Guest/IoT Network Extend, and More △Enhanced EasyMesh Support with Extended Guest/IoT/MLO Networking and Advanced Features for BE550 V2 △New Firmware for Archer BE900 V2 to Support Multi-WAN, DoH/DoT, EasyMesh in AP Mode and More △New Firmware for Archer BE260/Archer BE400 to Support VPN Merge, New ECO Mode, and More If you found the post or response helpful, click Helpful. If an answer solves your problem, click Recommended Solution so that others can benefit from it.
Recommended Solution
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