My trusted device broke and push messages for 2FA is only sent to this device

My trusted device broke and push messages for 2FA is only sent to this device

My trusted device broke and push messages for 2FA is only sent to this device
My trusted device broke and push messages for 2FA is only sent to this device
2025-05-12 01:07:47 - last edited 2025-05-12 08:43:56
Model: Deco M9 Plus  
Hardware Version:
Firmware Version:

Hello there!

 

My phone suddenly died and trying to log into the Deco app on the new phone is met with a message that the 2FA verification code is sent in a push message to my trusted device. But since the trusted device doesn't work, I cannot retrieve this code. And to change the settings to sending the code via email to my address - I first have to log into the app using the code which I cannot access...

 

Is there a way to get around this or am I looking at having to reset the entire network and start over again?

 

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#1
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1 Accepted Solution
Re:My trusted device broke and push messages for 2FA is only sent to this device-Solution
2025-05-12 08:02:50 - last edited 2025-05-12 08:43:56

  @David-TP 

 

I see. So you have to choose resend the code even if you know it still won't arrive to get to the part where you can change to emailing the code. I didn't even bother to click on Resend as I knew it was useless. It works fine now, thank you.

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#3
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Re:My trusted device broke and push messages for 2FA is only sent to this device
2025-05-12 03:31:21

  @TinyTurtle 

Hi, the authentication code can also be sent via email address:

Enable Two-Factor Authentication (2FA) for Deco APP

Best regards.

 

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Re:My trusted device broke and push messages for 2FA is only sent to this device-Solution
2025-05-12 08:02:50 - last edited 2025-05-12 08:43:56

  @David-TP 

 

I see. So you have to choose resend the code even if you know it still won't arrive to get to the part where you can change to emailing the code. I didn't even bother to click on Resend as I knew it was useless. It works fine now, thank you.

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#3
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