Deco X60 lost internet and can't get IP again

Deco X60 lost internet and can't get IP again

Deco X60 lost internet and can't get IP again
Deco X60 lost internet and can't get IP again
2025-05-15 17:32:07 - last edited 2025-06-23 03:15:47
Model: Deco X60  
Hardware Version: V3
Firmware Version: 1.3.0

I have a pair of X60 (v3.20, latest firmware) that have been working somewhat reliably for over 6 months. Today, I suddenly lost the internet connection and no matter what I do, I can't get the units to receive (dynamic) IP address from the modem anymore. According to my ISP, everything looks ok and they even released my IP just in case. I've tried every trick in the book (and internet): rebooting X60s and modem (with and without ethernet cables connected) in various orders, different cables, powering off everything for 30 mins, completely resetting both X60s, switching master/slave roles - nothing helps. I've been reading about a few similar cases with Decos in this and other forums, but no actual fixes have been presented. I'm staring at the red light at the moment slowly losing my mind, so please, any help is appreciated wink

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Re:Deco X60 lost internet and can't get IP again-Solution
2025-05-16 02:47:06 - last edited 2025-06-23 03:15:47

  @JackRs 

Hi, thank you very much for the feedback.

Can you share some links to similar cases on other forums with me? Is it also about Deco X60-1.3.0?

 

Did the network disconnection happen to start after the 1.3.0 firmware upgrade? Could you please refer to this link to save the web UI system log when Deco X60 stays red and forward it to support.forum@tp-link.com?

(Please add the forum ID#816892)

 

There were two similar posts in the past week:

https://community.tp-link.com/en/home/forum/topic/816070

https://community.tp-link.com/us/home/forum/topic/804184

 

A user tested reverting to 1.2.9 fixed the disconnection issue.

If you need a quick solution, you can revert to 1.2.5 here via firmware recovery first:

https://www.tp-link.com/nordic/support/download/deco-x60/v3.20/#Firmware

How to use firmware recovery-HTTP Uboot Method

 

Wait for your reply.

Best regards.

 

 

 

 

 

 

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Re:Deco X60 lost internet and can't get IP again-Solution
2025-05-16 02:47:06 - last edited 2025-06-23 03:15:47

  @JackRs 

Hi, thank you very much for the feedback.

Can you share some links to similar cases on other forums with me? Is it also about Deco X60-1.3.0?

 

Did the network disconnection happen to start after the 1.3.0 firmware upgrade? Could you please refer to this link to save the web UI system log when Deco X60 stays red and forward it to support.forum@tp-link.com?

(Please add the forum ID#816892)

 

There were two similar posts in the past week:

https://community.tp-link.com/en/home/forum/topic/816070

https://community.tp-link.com/us/home/forum/topic/804184

 

A user tested reverting to 1.2.9 fixed the disconnection issue.

If you need a quick solution, you can revert to 1.2.5 here via firmware recovery first:

https://www.tp-link.com/nordic/support/download/deco-x60/v3.20/#Firmware

How to use firmware recovery-HTTP Uboot Method

 

Wait for your reply.

Best regards.

 

 

 

 

 

 

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