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Can’t Reset Camera

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Can’t Reset Camera

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Can’t Reset Camera
Can’t Reset Camera
2025-05-18 22:27:22 - last edited 2025-06-11 09:08:48
Model: Tapo C420  
Hardware Version: V1
Firmware Version: 1.2.17.

Camera would not display and video footage or wasn't recording anything for a few days. It also had a firmware update to 1.3 available which I tried to install without any luck. I tried to remove the battery for 5 minutes but still the same. I tried adding the camera to my network but no flashing red and green light. Then tried to reset the camera, I got the red light flashing quickly after holding the reset button but  still no red and green flashing lights after that?

 

Is this device now a brick?

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#1
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1 Accepted Solution
Re:Can’t Reset Camera-Solution
2025-05-20 03:38:57 - last edited 2025-06-11 09:08:48

  @Action_Dudz69 

 

What's camera led status after the quick flashing red? Please try pairing the camera with the hub directly after a reset attempt, in case the LED light is malfunctioning. 

 

If it doesn't work, then device's warranty is required due to reset failure. You may proceed with the retailer or local TP-Link support.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:Can’t Reset Camera-Solution
2025-05-20 03:38:57 - last edited 2025-06-11 09:08:48

  @Action_Dudz69 

 

What's camera led status after the quick flashing red? Please try pairing the camera with the hub directly after a reset attempt, in case the LED light is malfunctioning. 

 

If it doesn't work, then device's warranty is required due to reset failure. You may proceed with the retailer or local TP-Link support.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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#2
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Re:Can’t Reset Camera
2025-05-20 12:11:35

  @Wayne-TP Can you inform how long the warranty is on these devices?

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#3
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Re:Can’t Reset Camera
2025-05-21 01:21:56 - last edited 2025-05-21 01:24:00

  @Action_Dudz69 

 

You can find relevant information on our official website. TP-Link Warranty & Replacement

 

Or confirm it with the local support team. TP-Link's warranty policy varies in different countries and regions.

▶ Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual Modes ▶ Tapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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