@Joseph-TP  I emailed the address, but I am still waiting for the reply. I appreciate your assistance. I will copy the email here as well for your input. Unfortunately, I cannot attach the relevant files here; however, for your question about the vpn, I have validated and made sure the vpn credentials are correct. Me being the client located in South Africa. Im not too familiar with your suggestion to try the vpn file on different devices, as I only have this indoor router that uses a vpn function.

Dear TP-Link Support Team,

I am experiencing persistent issues with my VPN connection on my TP-Link router. Despite correctly entering my Proton VPN credentials and testing multiple OpenVPN and WireGuard configuration files, the VPN remains stuck on "connecting."

As requested, I have:

Verified that my VPN username/password are correct.

Tested multiple server configurations (OpenVPN/WireGuard) without success.

I am not familiar with testing the VPN on other devices, but I’ve attached the following files for your review:

System Logs from my router

Backup Configuration File

Details:

Router Model:  Archer AX72

VPN Provider: Proton VPN

Country/Region: south africa

Please let me know if further information is needed. I appreciate your assistance in resolving this issue.

[Forum ID: 817424]
Best regards,



Attachments:

System_Log_.txt

Router_Backup_.bin

open vpn files