RE700X range extended conflicting with Sky Q box?
Hi.
I have a TP Link Archer AX72 router and my Sky Q is connected to this with no problems.
Today I have added a TP Link range extender (RE700X) upstairs to improve signal.
Since installing this, my Sky Q main box keeps losing network connectivity.
Everything works fine if I disconnect the Extender upstairs.
Has anyone experienced this or know of any settings I can change?
Thanks
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It's recommended that you have only one DHCP server in your local network when using RE700X in RE mode.
When you setup RE700X did you disable its DHCP server ? If you didn't, try that and test again.
For Easymesh between RE700X and AX72 you should use this guide - just make sure that you have reset the RE700X to its factory defaults before configuring.
To reset the RE700X press the reset its button for about 10 seconds.
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Hi@djwoodyuk,
Thank you for contacting our community.
May I know if your network topology diagram is as follows:
Sky Q main box—router AX72 )))((( RE700X )))((( client devices
(Note: — stands for wired connection,)))((( stands for wireless connection )
Can you try placing the RE700X in different positions?
When the issue persists, can the AX72 still work?
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Thank you for your response.
I have disabled DHCP on the RE700x and the problem stills occurs.
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Thank you for your response.
My setup is fully wireless (as I am unable to route an Ethernet to the main Sky Q box).
Sky Q main box )))((( router AX72 )))((( RE700X )))((( client devices
If I turn off the RE700x or move in further away then I don't have any problems.
I don't want to move the RE700x to a different position though, as the signal then is weaker.
If I put the RE700x in extender mode (none OneMesh/Easy Mesh), with a different network SSID then I don't get any problems.
Ideally I want to use OneMesh/EasyMesh so I get seamless connectivity with one SSID.
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Hi@djwoodyuk,
We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box and confirm.
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@djwoodyuk @Joseph-TP
I currently have the same issue - was there any guidance on how to resolve the issue here ?
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Hello @MR1234 ,
Welcome to our community.
May I know if your network topology diagram is as follows:
ISP modem—router )))((( RE700X
(Note: — stands for wired connection,)))((( stands for wireless connection )
Could you provide more details about the configuration process?
Here is the FAQ with suggestions that may help you: What should I do if I fail to configure TP-Link Range Extender?
Best Regards.
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Hi Joseph
My network
ISP modem—Archer 75 )))(((RE700X)))(((RE700X)))(((Sky Q)))(((Sky booster
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@MR1234 Have you try the suggestions from the FAQ below:
Could you provide more details about the configuration process?
Here is the FAQ with suggestions that may help you: What should I do if I fail to configure TP-Link Range Extender?
Which of the following situations are you experiencing?
Case 1: The extender's default Wi-Fi network (TP-Link_Extender_XXXX) doesn't appear.
Case 2: Can't find the host router's Wi-Fi during setup.
Case 3: The 2.4GHz/5GHz light on the extender is still off after setup.
Please let me know what you have done and reply here with the results.
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