Wired devices connected to wrong Deco unit

Wired devices connected to wrong Deco unit

Wired devices connected to wrong Deco unit
Wired devices connected to wrong Deco unit
2025-05-25 20:30:02 - last edited 2025-06-23 03:57:40
Model: Deco X55  
Hardware Version:
Firmware Version: 1.6.4

My downstairs cable TV box is connected via Ethernet to a Deco unit in the Hallway. An Ethernet backhaul runs from that Deco to a second one in the Study, and finally the main Deco in the Bedroom. Frequently the app is reporting that the cable box is connected to the Study Deco unit, even though it’s hard-wired to the Hallway Deco. It’s like the connection is going straight through the backhaul as if the Deco wasn’t there.

 

There are no switches or any other devices in the way of the backhaul, and the issue persisted even after power-cycling all network devices. Everything still works as it should in terms of connection speed and such, I’m just wondering what’s causing this. I attached a screenshot of the Hallway Deco not showing the wired device, and it appearing under the Study one instead.

 

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#1
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1 Accepted Solution
Re:Wired devices connected to wrong Deco unit-Solution
2025-05-26 03:07:53 - last edited 2025-06-23 03:57:40

  @Tomsonic41 

Hi, thanks for the feedback.

It is suggested to test the following latest 1.6.7 firmware version first:

Deco X50/X55_V1_1.6.7 Optimized the Client Network Stability

Best regards.

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#2
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Re:Wired devices connected to wrong Deco unit-Solution
2025-05-26 03:07:53 - last edited 2025-06-23 03:57:40

  @Tomsonic41 

Hi, thanks for the feedback.

It is suggested to test the following latest 1.6.7 firmware version first:

Deco X50/X55_V1_1.6.7 Optimized the Client Network Stability

Best regards.

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#2
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Re:Wired devices connected to wrong Deco unit
2025-05-26 19:39:13

  @David-TP The firmware on that download page says it is for the X50 rather than the X55. I am reluctant to update the firmware like this in case it renders my Deco units inoperable.

I did change the Ethernet port that the cable box is connected to and restarted the Hallway Deco. That initially made the box connect to the correct Deco, but has now reverted to showing up as connected to the Study instead.

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Re:Wired devices connected to wrong Deco unit
2025-05-27 02:18:31

  @Tomsonic41 

Hi, Thanks for the feedback.

The 1.6.7 bin file works for both Deco X50_V1 and Deco X55_V1(EU and US versions).

If you don't want to manually install this version, you can wait for a few weeks. This version is in the release process, and it might be detected directly via the Deco APP in the next few weeks.

Best regards.

 

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