Dear TP-Link Support Team,

I hope this message finds you well.

I recently purchased a TP-Link Archer VR400 V3 modem and have been experiencing a persistent issue with my VDSL connection. Specifically, I am seeing very high numbers of downstream errors, which are severely affecting my internet performance.

Here are some details for your reference:

Modem model: TP-Link Archer VR400 V3

Firmware version: Archer VR400(EU)_V3_1.5.0_220321 (latest version)

Connection type: VDSL (ADSL Platinum Plan from IDM Lebanon)

Line condition: My ISP confirmed that the VDSL line is clear

Filter test: The problem persists both with and without a DSL splitter/filter

Location: Lebanon

Additional behavior: After unplugging or restarting the modem, the downstream errors reset to 0, but they increase rapidly again within a few minutes.

Despite replacing the modem and verifying the physical connection, the issue continues. I would appreciate your assistance in diagnosing the root cause and providing a solution.

Thank you in advance for your support.

Best regards,