The power LED is blinking and the device does not start up properly
This morning I woke up and I discovered that my home network wasn't working so I checked at the modem and I saw that all the LEDs were off, except for the power one that was continuously blinking.
I tried to wait different minutes and to restart the modem (even unplugging it from the socket for a while), but it remains stuck in this status.
Reading online I see that the problem could be related to a firmware corruption, so the devices goes in "recovery mode" instead of booting.
How could I solve this problem?
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Hi@a.mora,
Thank you for contacting our community.
VR1210v is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. Due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.
We can offer some troubleshooting tips that may help resolve your issue. Please consider the following:
- Reboot the modem to refresh the network.
- Try a different wall socket for the modem.
- Perform a hard reset on the modem and reconfigure it.
If the problem persists after trying these steps, we recommend contacting the technical support of your Service Provider, who supplied the device, as they are best suited to provide the necessary assistance for your device.
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Hi@a.mora,
Thank you for contacting our community.
VR1210v is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. Due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.
We can offer some troubleshooting tips that may help resolve your issue. Please consider the following:
- Reboot the modem to refresh the network.
- Try a different wall socket for the modem.
- Perform a hard reset on the modem and reconfigure it.
If the problem persists after trying these steps, we recommend contacting the technical support of your Service Provider, who supplied the device, as they are best suited to provide the necessary assistance for your device.
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Joseph-TP wrote
Hi@a.mora,
Thank you for contacting our community.
VR1210v is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. Due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.
We can offer some troubleshooting tips that may help resolve your issue. Please consider the following:
- Reboot the modem to refresh the network.
- Try a different wall socket for the modem.
- Perform a hard reset on the modem and reconfigure it.
If the problem persists after trying these steps, we recommend contacting the technical support of your Service Provider, who supplied the device, as they are best suited to provide the necessary assistance for your device.
Hi @Joseph-TP, I bought the device on Amazon: it wasn't provided by an ISP (the software is the official from TP-link, and i recived the device in a official box from TP-link without any ISP brand on it, indeed in the configuration I can choose between differents ISPs).
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Hi@a.mora,
Thanks for getting back to me.
When did you buy the modem? It seems the modem has a hardware issue. Please contact local support for further help.
Good day.
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