My router reboots by itself and gets its default settings

My router reboots by itself and gets its default settings
My router reboots by itself and gets its default settings
2015-09-06 06:54:27
Model :

Hardware Version : Not Clear

Firmware Version :

ISP :

Device : TP-LINK 300 Mbps Wireless N ADSL2+ Modem Router
Model No : TD-W8961ND
Bought on : August, 13 2015
ISP : Teksavvy
Location : NB CANADA
Problem : After setting the device, the Internet connexion is established and works well. But after a few minutes the Internet connection is lost.
When I check the configuration of the router, I find that the settings have been changed by the default ones. It looks like if the router reboots by itself with its own default settings.
I wrote to TP-LINK Support Service but no response. I wrote to Teksavvy too and they say the problem is due to the TP-LINK device.
Can someone help with this issue.
Thanks in advance
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Re:My router reboots by itself and gets its default settings
2015-09-06 18:00:17
What's the hardware version and firmware version of your W8961ND?
Go to Interface Setup---LAN and disable IGMP Snoop. Save it and test if it helps.
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