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Extremely Disappointed with product support

dooncomputer

2025-06-19 13:15:28 - last edited 2025-06-27 03:19:04

Posts: 3

Helpful: 2

Solutions: 0

Stories: 0

Registered: 2020-12-16

Extremely Disappointed with product support

2025-06-19 13:15:28 - last edited 2025-06-27 03:19:04

Tags: #Firmware Update

Model: Deco XE75 Pro

Hardware Version: V1

Firmware Version: 1.2.14 Build 2024122 Rel. 16551

Well, thought buying new latest and advance (XE75 PRO) will be stable/reliable product but disappointed to learn its latest verison is buggy and TPLINK is working on for months and still do not have an offificial release date. Should hve considered diferent vendor - well stil have time return - thinking about it

1 Accepted Solution

David-TP

2025-06-20 03:02:46 - last edited 2025-06-27 03:19:04

Posts: 16294

Helpful: 2340

Solutions: 2430

Stories: 9

Registered: 2020-04-14

Re:Extremely Disappointed with product support-Solution

2025-06-20 03:02:46 - last edited 2025-06-27 03:19:04

@dooncomputer

Hi, thank you very much for the feedback.

I might not help with the firmware release issue, as we don't get advanced notice of when a feature update will be available for a specific model.

It is recommended to keep an eye on our official website for any new firmware updates.

For the network stability issue reported here https://community.tp-link.com/en/home/forum/topic/826710, it is suggested to test whether the following version helps:

Deco XE75/70 Pro_V2/V3

1.2.14_build_20250217_Beta

Thanks a lot and best regards.

▶Check What's Currently Going on With Deco ▶Parental Control Upgrade on HomeCare Models ▶Deco BE85 1.2.0 Enhanced Mesh Backhaul Stability and Device Roaming Experience ▶Deco BE65/BE65 Pro 1.2.0 Enhanced Mesh Network Stability and System Security ▶Deco BE75 1.1.0 Added WireGuard VPN, Manual Channel Selection and More Try to leave a Message if urgent help is required.

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David-TP

2025-06-20 03:02:46 - last edited 2025-06-27 03:19:04

Posts: 16294

Helpful: 2340

Solutions: 2430

Stories: 9

Registered: 2020-04-14

Re:Extremely Disappointed with product support-Solution

2025-06-20 03:02:46 - last edited 2025-06-27 03:19:04

@dooncomputer

Hi, thank you very much for the feedback.

I might not help with the firmware release issue, as we don't get advanced notice of when a feature update will be available for a specific model.

It is recommended to keep an eye on our official website for any new firmware updates.

For the network stability issue reported here https://community.tp-link.com/en/home/forum/topic/826710, it is suggested to test whether the following version helps:

Deco XE75/70 Pro_V2/V3

1.2.14_build_20250217_Beta

Thanks a lot and best regards.

Extremely Disappointed with product support

Extremely Disappointed with product support

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