C425 Incorrect Battery Reading

C425 Incorrect Battery Reading

C425 Incorrect Battery Reading
C425 Incorrect Battery Reading
2025-06-22 21:50:56
Model: Tapo C425  
Hardware Version:
Firmware Version: 1.2.25 Build 250314

Hi there,

 

I have 2 C425 cameras which were generally working well, until one of them started giving me battery drain notifications constantly and battery percentage dropping very quickly. I tried adjusting wake up settings etc. which achieved nothing and it kept draining, however it reached 1% a long time ago and it's still working. Charging the camera doesn't change the battery percentage although it did go from 1% to 2% after a reboot once.

 

I thought this to mean it was a problem with the app, but I've uninstalled and reinstalled and nothing changed. I also wonder if the other camera is reading an incorrect % because it's dropping too slow I believe. Any thoughts on this problem appreciated!

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#1
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4 Reply
Re:C425 Incorrect Battery Reading
2025-06-23 11:39:35 - last edited 2025-06-26 08:50:05

  @Archegos 

 

What's the output of the power adapter that is used to charge the camera?

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:C425 Incorrect Battery Reading
2025-06-25 01:18:10

  @Wayne-TP 

 

Hi Wayne, I'm using the default power adaptor that came in the box which is 5v 2amp 10w. These units are sealed from the look, so I can't test that second point.

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Re:C425 Incorrect Battery Reading
2025-06-26 08:49:52

  @Archegos 

 

Do you have an SD card in the camera? Please enable the diagnostics mode, let camera run for some time, then export a log for further analysis. How to get the log of Tapo Camera

 

To assist with this case, a specialist will help to follow it up through email. Please check your inbox later to confirm. 

If the email you used to register for the TP-Link community is not your contact email or you cannot access it, please send me your contact email through private message.
 

Tapo P110M Matter 1.3 Release Energy Monitoring through Matter ▶ Smart HomeBase Tapo H500 - Even More Powerful Smart Hub ▶ First Smart Switch Module! Tapo S112 Smart Switch Module with Roller and Switch Dual ModesTapo Camera Image Style & Image Brightness Try out a different image style for your camera!
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Re:C425 Incorrect Battery Reading
2025-06-26 21:13:35

  @Wayne-TP 

 

I do have any SD card yes, I'll need to get an SD card adaptor to retrieve the log but I can do this. Thanks for your help!

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