Deco X60 keeps rebooting
Hi! Had to start this new thread because previous ones were closed.
My Deco X60 kept going into rebooting every few hours. Already did a reset and had to setup everything all over. It was ok for a couple of months but now, the problem came back again. Whenever my online use is stuck, I take a look at any of the 3 mesh and see the red light, so I just waited and it resumed. However, it is happening every once every few hours and it is very frustrating. Please advise what I can do to get it working properly again please?
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Hi, can I have the current firmware version of the Deco X60?
Usually, Deco would turn yellow after restarting, and "Red" means the internet online detection failed and doesn't imply the Deco is auto-rebooted.
And how long have you had the Deco X60? Did the issue start recently?
It is also suggested to set a different Deco as the main Deco: How to replace the main Deco with another Deco
By the way, when Deco is red, if you unplug the Deco and connect a wired laptop directly to the ISP modem, can you still access the internet in case the ISP has an internet outage?
Wait for your reply.
Best regards.
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Thanks for replying.
Firmware version is 1.5.3 Build 20231227 Rel. 62665. According to my app, it is updated. I did not look at the mesh so did not pay attention if it turned yellow first, i only look at the mesh when my device is not loading and when that happened, I see the red light and then green light and device works again.
I had this set of 3 for 2-3 years now. This issue had happened a few months ago to the point of happening every few hours, then I reset the whole thing ie. assigned new network name and password. It was fine but then the issue came back again now. My main Deco is in my living room with a LAN cable, should I do the "replacement" with another mesh, perhaps switching 1 from a room to the living room as the main? If so, I will click and read the link you provided.
I will also try connecting my Macbook Pro directly to my modem when I have an opportunity to do that next. Back when this issue kept happening every few hours, I did call my internet provider whom checked on their end and told me everything should be fine.
Regards
David-TP wrote
Hi, can I have the current firmware version of the Deco X60?
Usually, Deco would turn yellow after restarting, and "Red" means the internet online detection failed and doesn't imply the Deco is auto-rebooted.
And how long have you had the Deco X60? Did the issue start recently?
It is also suggested to set a different Deco as the main Deco: How to replace the main Deco with another Deco
By the way, when Deco is red, if you unplug the Deco and connect a wired laptop directly to the ISP modem, can you still access the internet in case the ISP has an internet outage?
Wait for your reply.
Best regards.
- Copy Link
- Report Inappropriate Content
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