Archer wired devices not listed

our isp has just provided a new router however wired connections are not showing up as they were on the old device.
same as this thread but i can see no resolution: https://community.tp-link.com/us/home/forum/topic/165454
any suggestions please!
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Hello@wss100 ,
Welcome to our community.
Archer VR1210v is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. Due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.
We can certainly offer some troubleshooting tips that may help resolve your issue. Please consider the following:
- Confirm if the device has a static IP. If yes, change it to obtain the IP address automatically.
- Verify if the device is on the access control blacklist.
- If managing your router with the App, update it to the latest version from the Play Store or App Store.
If the problem persists after trying these steps, we recommend contacting the technical support of your Service Provider who supplied the device. They are best suited to provide the necessary assistance for your device.
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- Report Inappropriate Content

Hello@wss100 ,
Welcome to our community.
Archer VR1210v is a customized device specifically designed for local Service Providers. Its software is tailored to meet the unique requirements of these providers, ensuring alignment with their specific needs. Due to the specialized nature of the firmware on your device, our ability to provide troubleshooting may be limited.
We can certainly offer some troubleshooting tips that may help resolve your issue. Please consider the following:
- Confirm if the device has a static IP. If yes, change it to obtain the IP address automatically.
- Verify if the device is on the access control blacklist.
- If managing your router with the App, update it to the latest version from the Play Store or App Store.
If the problem persists after trying these steps, we recommend contacting the technical support of your Service Provider who supplied the device. They are best suited to provide the necessary assistance for your device.
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- Report Inappropriate Content

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